The Falls Hotel & Spa are currently recruiting for a full time Front Desk Receptionist to join our Front Office Team. Applicants should ideally have at least 1 years experience working at the Front Desk of a hotel or a similar role.
Duties to include:
- To carry out all Reception duties
- Ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
- To anticipate the needs of all guests and ensure that service is provided to the level they require and beyond their expectations
- Have a thorough knowledge and understanding of all standards of performance and delivery within the department
- Develop a strong working relationship with all colleagues
- Assist in actively and positively promoting sales within the department and maximise all sales opportunity
- Ensuring all guests receive a genuine, warm, friendly and courteous welcome on arrival and during their stay
- To anticipate guests needs whenever possible and to enhance quality service and guest satisfaction
- Carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals
- Comply with all hotel policies e.g. Cash Handling and Billing/Credit Policies
- Maintain good liaisons and communications with Management and all other departments, particularly Accommodation
- Undertake any training that is required for the role
- Other duties as required
Candidate Profile:
- Knowledge of Hotsoft desirable
- Excellent customer service skills
- Strong communication, interpersonal and organisational skills
- Fluent English essential
- Flexibility in relation to working hours - any 5 days over 7 day week
- Team player with the ability to multi task
- Must be standards driven and detail orientated
- Maintain a professional image at all times
Benefits:
- Meal on duty
- Gym membership
- Accommodation can be provided if needed
Job Types: Full-time, Part-time
Contract length: 6 months
