Due to our continued growth and increased business, we are delighted to be expanding our busy and successful lettings team. We are now looking for an enthusiastic, organised and customer-focused Lettings Administrator to join us.
This is a fantastic opportunity to become part of a friendly and professional property team, where no two days are the same. The successful candidate will play an important role in supporting the day-to-day running of our lettings department, providing administrative and operational support throughout the entire lettings process.
We are looking for someone who enjoys working in a fast-paced environment, takes pride in being organised and has excellent attention to detail. You will be confident communicating with people, enjoy being part of a team and have a positive, proactive approach to your work.
Whether you already have experience in the property sector or are looking to develop your career in lettings, this is an excellent opportunity to join a growing business and build your knowledge and experience within an exciting and rewarding industry.
Key Responsibilities
- Manage day-to-day administration of residential lettings.
- Respond promptly and professionally to landlord, tenant and prospective tenant enquiries.
- Maintain accurate property, landlord and tenant records.
- Prepare tenancy documentation, correspondence and lease paperwork along with letters of engagement.
- Assist with tenant applications and referencing processes.
- Coordinate tenant move-ins and move-outs.
- Liaise with landlords, tenants, contractors and other stakeholders.
- Maintain accurate records of maintenance issues, and report regular updates to the property manager
- Organise access to properties for inspections and maintenance
- Coordinate maintenance requests and follow up on outstanding issues where required.
- Assist with inspections and tenancy-related appointments.
- Ensure all administrative procedures are completed accurately and within required deadlines.
- Maintain confidentiality and handle personal information appropriately.
- Provide general administrative support to the lettings and property management team.
- Reception duties, managing the office switchboard and visitors to the office.
The Ideal Candidate
The successful candidate will ideally have:
- Previous experience in administration, lettings, property, estate agency or a customer-facing environment.
- Excellent organisational and time-management skills.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- A professional and approachable manner.
- The ability to manage multiple tasks and competing priorities in a busy environment
- Good IT skills, including Microsoft Office.
- The ability to work independently while also contributing effectively to a team.
- A proactive approach to problem-solving.
- A high level of professionalism and discretion.
Property or lettings experience is desirable but not essential, as training can be provided for the right candidate.
What We Offer
- Competitive salary experience will be taken into consideration
- Full-time, permanent position.
- Professional and supportive working environment.
- Training and development opportunities.
- Opportunity to build a long-term career within the property sector.
- Varied and interesting role within a busy lettings team.
Benefits:
- Company pension
- On-site parking
Work Location: In person
