Inside Sales / Customer Service Representative
Company: McLernon Packaging (a business unit of Zeus Ireland)
Location: Fox & Geese House, Naas Rd, Dublin 22, D22 X8X8
Contract: Permanent
Reporting to: Office Manager
Hours: 9am–5pm Monday–Thursday, 9am–4pm Friday
The Brief
We are recruiting for our Customer Service Department at McLernon Packaging. The successful applicant will manage customer service processes and work closely with the sales team to deliver excellent inside sales and customer support. This is a fast-paced role that includes telesales, order processing, and handling customer service queries, with high-demand seasonal peaks where teamwork is essential.
Roles & Responsibilities
- Be part of a team that answers the phone and processes customer orders and enquiries.
- Handle telesales and inside sales activity, proactively supporting the sales team.
- Process a high volume of orders received via email, phone, web, or from sales reps, including during busy seasonal peaks.
- Ensure samples are dispatched the day they are requested, and that you or a sales person follows up on them.
- Ensure all Sales Order Processing Procedures are followed (SOP 201).
- Maintain customer records and update customer files and price files.
- Handle customer queries and issues professionally, focusing on an outstanding level of service.
- Assist with all aspects of sales support and customer service.
- Liaise with customers, suppliers, and internal departments (internal customers).
- Assist with Cash Sale duties when needed.
- Complete clerical tasks such as answering phones and filing documents.
- Liaise with the Purchasing Department to ensure orders are delivered on time.
- Help prepare tender documents, including quotations and presentations.
- Assist with Quality Control — maintaining and updating manufacturer's certs, product specifications, and CAPAs.
- Keep the office clean and tidy.
- Other duties as defined by the Office Manager.
Relationship Management
- Build rapport with customers, creating trust and confidence, and retaining customer loyalty.
- Build excellent working relationships with customers and the wider team, including internal customers across departments.
Behavioural Requirements
- Excellent interpersonal and communication skills, both written and oral, with professionalism and confidence when dealing with all stakeholders.
- Passion and enthusiasm for customer service.
- A team player who thrives during busy seasonal peaks and can also work on their own initiative.
Technical Requirements
- Fluent in English, both written and oral.
- PC literate — proficient in MS Office (including Excel), Outlook, and general Microsoft functions.
- Working knowledge of Excel for maintaining records, price files, and reporting.
Education
- Advanced/Higher Certificate (preferred).
Experience
- Sales / customer service: 2 years (preferred).
Benefits
Equal Opportunities
McLernon Packaging, part of Zeus Ireland, is an equal opportunities employer. We are committed to building a diverse and inclusive workplace, and we welcome applications from all suitably qualified candidates. All applications are considered on merit.
How to Apply
Please send your CV and covering letter to [email protected].
Pay: €28,300.00-€30,000.00 per year
Benefits:
Work Location: In person
