About us
Cremur Heating is looking for a highly organised and reliable Scheduling Assistant to support the day to day running of the business in Tralee, Co. Kerry. This is a varied administrative role, combining customer service, scheduling, general office administration and accounts receivable.
Key Responsibilities:
- Liaising with customers by phone and email to arrange, confirm and reschedule installations.
- Assisting the scheduling manager with the daily schedule and ensuring jobs are allocated efficiently to the relevant team members.
- Handling general administrative tasks, including updating customer records, data entry and responding to enquiries.
- Contacting customers to arrange suitable dates and times for quotation calls, ensuring appointments are scheduled efficiently and clearly communicated to both the customer and the team.
- Coordinating with relevant subcontractors to arrange and schedule installation works, ensuring that all parties have the necessary job details in advance.
- Assisting with accounts receivable, including issuing invoices, monitoring outstanding payments and following up on overdue accounts.
- Supporting the team with general office duties and ensuring accurate records are maintained.
- Providing a professional and friendly point of contact for customers throughout the scheduling and job process.
Requirements:
- The ideal candidate will be organised, detail oriented and confident dealing with customers and colleagues. Previous experience in scheduling, administration, customer service, quotations or accounts would be an advantage. A positive approach and the ability to manage multiple priorities in a busy environment are essential.
Experience with heating, plumbing, construction or another trade based business would be beneficial but is not essential.
Job Type: Full-time
Pay: €15.00-€16.82 per hour
Benefits:
- Employee discount
- On-site parking
Work Location: In person
