Avalon House Hotel, a prestigious 4-star boutique property, and take your career to the next level. We pride ourselves on delivering exceptional guest experiences while fostering a collaborative and positive workplace culture.We are looking for a receptionist to Join the dynamic team in the Front Office Department.
The main duties of this role included:
- To greet guest in a warm, friendly manner
- To check in and out guest efficiently and quickly
- To answer the telephone in a friendly, professional manner
- Take and confirm reservations to our guests
- Daily data entry of electronically delivered booking into out PMS
- To deal with any guest complaints, queries and suggestions quickly and efficiently
- To deal with any customer enquiries in a professional and efficient manner, maximising upselling opportunities at all times
- Be able to work on your own initiative
- Excellent communication skills
- Provide information on in house facilities and tourist information
- Be able to cope well under pressure
- Take responsibility for the security of the keys
- Update all guest information in the computer
Requirements for Reception:
- We are looking for bright, friendly, customer focused persons that don't mind shift work, some early starts(7am) or some late finishes (11pm) that includes working weekends
- Formal training in the hospitality industry
- Must be fluent in English both written and oral
- Capable to multitask and complete all tasks as required per shift
- Have two years experience working in Ireland
- Have high customer service skills
- Candidates must have at least 12 months experience as a hotel receptionist
The position may suit:
- Hospitality students looking to gain future experience in the Hotel Industry
- Hotel staff looking to improve career prospects
Please note that this position is for shift work and involves working weekends and night shifts. The shifts pattern tends to be from 8am to 8pm worked over 4 shifts a week .These shift may vary depending on the needs of the business
Job Type: Full-time
Pay: €14.15-€14.50 per hour
Benefits:
Work Location: In person
