About Us: We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments. We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand. We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet. Our people take ownership to deliver on this promise every day. We are a global Company with a local reach, operating in more than 50 Countries worldwide with 5.300 employees of 40 different nationalities, 12 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 1094 billion yen in revenues (approx. 6.7 billion euro), approximately 34,000 people around the globe and with operations in more than 120 countries. If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.
ABOUT THE OPPORTUNITY
The Customer Service Specialist will be responsible for delivering high-quality support to internal and external customers across the EMEA region. The role involves managing customer inquiries, processing and tracking orders through the ERP system, providing accurate information on product availability and lead times, and resolving service-related issues promptly and professionally. The successful candidate should be proactive, detail-oriented, and capable of working independently while collaborating closely with the Customer Service team, internal departments, and Sales to ensure a smooth and reliable customer experience.
YOUR ROLE AND IMPACT
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Respond professionally to customer calls, emails, inquiries, and service requests.
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Process customer orders accurately through the ERP system and track them through to delivery.
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Provide timely information on product availability, order status, lead times, and delivery schedules.
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Maintain accurate records of orders, credits, returns, and related documentation.
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Resolve customer concerns and order-related issues promptly and professionally.
- Coordinate with Sales and internal teams to support customer requirements and follow-up activities.
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Participate in customer meetings, visits, and team discussions to improve service delivery.
- Perform other related responsibilities in line with business requirements.
YOUR ELIGIBILITY
- Diploma or bachelor’s degree in business management, Marketing, Supply Chain Management, International Business, or a related discipline.
- Minimum 2–4 years of experience in customer service, order management, sales coordination, or a similar customer-facing role.
- Experience in handling customer inquiries, processing orders, coordinating deliveries, and resolving service-related issues.
- Practical knowledge of ERP systems, customer portals, order-tracking platforms, and Microsoft Office applications.
- Strong English communication, organizational, problem-solving, and attention-to-detail skills.
- A proactive and customer-focused professional who can work independently and collaborate effectively with internal teams.
- Experience supporting EMEA customers or working within a multinational environment will be an added advantage.
ESSENTIAL KEY SKILLS AND COMPETENCIES
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Customer Service: Strong customer-handling and relationship-management skills.
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Order Management: Experience in ERP-based order processing, tracking, delivery coordination,
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credits, and returns.
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Communication: Excellent verbal and written English communication skills, with confidence in
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handling international customers.
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Systems Knowledge: Proficiency in customer web portals and Microsoft Office applications,
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particularly Outlook and Excel.
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Professional Competencies: Strong problem-solving, organizational, teamwork, attention-to
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detail, and stakeholder-management skills.
WHAT WE OFFER
A competitive remuneration in line with industry standards, coupled with comprehensive personal and family health insurance. Our commitment extends beyond compensation, as we provide clear learning and development pathways to support your personal and career growth, including training and mentorship from experienced customer service, sales, and supply chain professionals, hands-on exposure to international customer operations across the EMEA region, and opportunities to strengthen your expertise in ERP systems, order management, customer communication, and service excellence. Moreover, we foster a healthy working environment, ensuring a perfect balance between work and life.
HOW TO APPLY
If you are a dynamic and proactive professional looking to contribute to our organization’s success, we’d love to hear from you. Send in your resume along with a cover letter detailing how you can contribute to our team’s success to [[email protected]].
ABOUT THE APPLICATION PROCESS
Our application process takes pride in transparency and fairness. Besides remote and physical interviews, candidate selection is based on aptitude tests. Yokohama-TWS is an equal-opportunity employer. We rejoice in diversity and are committed to creating an inclusive environment for all employees.
