We are looking for a Service Desk Supervisor to join Apleona team in Dublin 14
Working pattern: Monday to Friday from 08:00-17:00
Main duties and responsibilities
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Management of the M&E PPM schedule in accordance with each clients agreed SLA and estimated hours from the contract.
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Provide on site training to Apleona employees
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Maintaining data base of client asset lists
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Coordination and scheduling of planned, reactive & quoted work tasks for the mobile team and specialist contractors
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Closing off jobs for Technicians and sub-contractors
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Raising purchase orders to suppliers & sub-contractors for reactive works and updating costs on completion of works.
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Reception duties and general administration work
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Working with SSC colleagues and other departments
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Follow up and reconciliation of all incoming documentation and information to support effective close out of all open / outstanding works
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Any other ad hoc duties assigned by your line manager
Requirements
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Experience working in a fast paced Service Desk role environment is desirable
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Knowledge of Facilities administration would be a distinct advantage
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Excellent pc skills and proficiency in Word and Excel is essential
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Awareness of good health and safety practice
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Good interpersonal and strong communication skills
We look forward to your application!
