Job Title: Breakdown Customer Service Agent (Inbound) MIS Underwriting
Contract: Permanent, subject to successful completion of probation.
Hours of work: Full Time (35hrs per week) Mon-Fri 9am - 5pm.
Plus one Saturday morning in approx. four or five, 9am–12pm, on a rota basis paid at time and a half.
We're MIS Group. For over 30 years we've been the people drivers call when something goes wrong, an accident, a breakdown, a claim that needs sorting. We're hiring Customer Service Agents for our Dundalk office, and you don't need insurance experience to apply.
No sales targets. No cold calling. No evening shifts. Our monthly bonuses aren't tied to selling anyone anything. We reward good work and offer a great working environment
Job Description
You'll be the first person a customer speaks to when their vehicle has broken down or they've been in an accident. Your job is to take control of the situation and get things moving.
Key responsibilities include:
- Take the details over the phone and get the facts right first time
- Check the customer's cover and explain clearly what happens next
- Arrange recovery, repair and onward support, and keep it progressing
- Keep customers, brokers and colleagues updated
- Keep clean, accurate records
- Support the wider underwriting and claims/breakdown team as you build your knowledge and experience.
Essential Criteria
- At least a year in a customer-facing role, that could be claims or insurance, but retail, hospitality, contact centre or similar all count
- A good phone manner: clear, calm and reassuring, including when the caller is stressed
- Organised, comfortable juggling priorities, and confident using computer systems
Desirable Criteria
- Experience in call handling or contact centre environment.
- Experience in insurance, claims, or breakdown services.
What we offer / Benefits:
- Private Health Insurance (not a contractual benefit and reviewed annually) after successful probation.
- 31 Holidays (including bank holidays) per annum as standard, raising to 36 (including bank holidays)
- Up to 4 'leave early' days per year (Subject to operational requirements)
- Have your Birthday off! (Subject to operational requirements and if it falls on a normal working day)
- Workplace pension scheme
- Opportunity to earn monthly bonuses (not sales or target driven)
- Health Care Cashback Plan – Money back for life’s essentials e.g. Dentist, Doctors, Physiotherapy, opticians etc.
- Complimentary car breakdown cover
- Staff engagement - paid events and activities throughout the year
- Opportunity to study for professional qualifications.
- Location - Central Dundalk café’s and shops nearby.
Interviews:
Interviews will be offered to shortlisted candidates and will be invited to complete an interview remotely or, in person at 14a Jocelyn St, Dundalk, Co. Louth, A91 XNY2
Pay: €26,500.00 per year
Benefits:
- Company events
- Employee discount
- Private medical insurance
- Sick pay
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
