We have a fantastic vacancy for Assistant Front Office Manager at the Park House Hotel. This role will report to the Front Office Manager and work closely with the Revenue Manager and Reservations department.
The Park House Hotel is a luxury 4 Star Hotel located in the heart of Galway city. The property consists of 99 bedrooms and award-winning restaurant and has an excellent reputation for customer care, service, accommodation and food. Located in the heart of Galway city, the 4 Star Park House Hotel has been welcoming guests since 1975.
Responsibilities include:
- take full responsibility and oversee the effective operation of the Front Desk ensuring a warm, welcoming and professional first impression of the hotel
- prompt handling of customer queries, ensuring guest satisfaction at all times
- hands-on approach to revenue generation, taking the initiative to achieve the best possible occupancy and revenue levels
- back-up to Reservations department, deal with reservation enquiries, confirmations and requests
- team leader and ongoing training of Front Desk team
- Flexibility required, variable shifts including weekends
Experience/ Qualifications required:
- a minimum of 2 years in a hotel Front Office in a 4 or 5 Star Hotel
- experience of Rezlynx PMS an advantage
- thorough knowledge of internet booking sites/ OTAs
- excellent and accurate administration and accounting skills
- experience dealing with travel agents and tour companies
The ideal candidate should:
- be able to oversee and delegate work to others
- be highly organised with excellent attention to detail
- have an excellent telephone manner
- be able to work well under pressure
- have a thorough knowledge of Galway and surrounding area
- maintain a professional image, be courteous, focused, detail-orientated and provide a high standard of service at all times
Benefits and Perks
- Very attractive salary
- Excellent meals provided on duty
- Excellent opportunities for advancement
- Galway city centre location
Job Type: Full-time
Pay: €35,000.00-€38,000.00 per year
Benefits:
Experience:
- supervisory: 2 years (preferred)
Work authorisation:
Work Location: In person
