The Canteen Assistant plays a key role in maintaining a clean, safe, and welcoming canteen environment for employees and visitors. Responsible for the day to day upkeep of the canteen and kitchen facilities, the role supports food safety, hygiene, hospitality services, and stock management. The successful candidate will ensure high standards of cleanliness and service while providing efficient support for meetings, events, and employee refreshments, helping to create a positive workplace experience for all.
Role Overview
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The Canteen Assistant role exists to ensure the smooth day to day operation, cleanliness, and organisation of the employee canteen and kitchen area.
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The role supports a safe, hygienic, and welcoming environment for employees, ensuring facilities are maintained to a high standard and refreshments are provided efficiently.
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The role will also support hospitality requirements across the business, contributing to a positive employee and visitor experience.
Key Relationships (Internal)
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All employees (canteen users).
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Facilities / Operations Team.
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HR Team.
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Reception.
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Site Management.
Key Relationships (External)
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Delivery suppliers (food, beverages, kitchen supplies).
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Equipment maintenance providers (e.g. coffee machine servicing).
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External catering or event support providers (where applicable).
Key Responsibilities
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Ensure the canteen and kitchen areas are maintained in a clean, tidy, and hygienic condition at all times.
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Adhere to food safety, hygiene, and health & safety standards (HACCP training will be provided).
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Receive, check, and store deliveries appropriately.
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Clean and maintain kitchen equipment, including coffee machines.
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Wash dishes, utensils, and kitchen equipment regularly.
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Clean and maintain fridges and food storage areas.
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Support the preparation and heating of food brought in by employees.
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Assist with internal hospitality and events, including:
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Preparing tea/coffee.
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Setting up meeting rooms.
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Serving light refreshments through to hot meals.
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Post event clean up in a timely manner.
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Monitor and replenish supplies as needed.
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Identify opportunities to improve the canteen service and overall experience.
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Maintain a well presented, friendly, and professional manner at all times.
Key Performance Measures
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Cleanliness and hygiene standards maintained in line with company expectations.
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Compliance with food safety and health & safety requirements.
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Timely and efficient support for meetings and events.
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Positive feedback from employees and stakeholders.
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Effective stock and supply management.
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Proactive identification of improvements to canteen services.
Personal Competencies And Qualifications
- Friendly, approachable, and professional manner.
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Strong attention to detail, particularly in hygiene and cleanliness.
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Ability to work on own initiative.
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Proactive and solution focused mindset.
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Reliable, organised, and efficient.
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Eagerness to continuously improve service standards.
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Good communication and teamwork skills
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Previous experience in a similar role (canteen, catering, hospitality, or cleaning) is desirable but not essential.
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Basic understanding of food safety and hygiene practices (HACCP training will be provided).
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Ability to follow health & safety guidelines.
Career Prospects
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Broader administrative or operational support roles.
Shift Pattern
12-hour continental rotating shift pattern.
