Senior Therapist & Clinic Coordinator (Skin & Laser)
URBA Skin & Laser Clinic – Athlone Hybrid Role — 50% Clinical Treatment / 50% Front of House & Coordination
At URBA, we are looking for a confident, highly skilled, and people-focused Senior Therapist & Clinic Coordinator to join our busy skin and laser clinic in Athlone.
This is a unique hybrid position for someone who is as comfortable delivering advanced laser and skin treatments as they are running the floor and being the face of the clinic. It suits a senior-level therapist who wants variety in their role — combining hands-on clinical work with real ownership of the client journey and day-to-day clinic operations.
About the Role
This role is split evenly between two core functions:
- Clinical (50%): Delivering advanced laser and skin treatments to a high standard, conducting consultations, and guiding clients through their treatment pathway.
- Coordination (50%): Managing reception, bookings, client communication, retail, and daily clinic flow — acting as the first impression of URBA.
You'll move fluidly between treatment room and front desk, so this role requires someone who can switch focus quickly, stay organised under pressure, and maintain a consistently professional, warm standard in both settings.
Key Responsibilities
Clinical — Skin & Laser Treatments
- Deliver advanced laser hair removal and skin treatments to a senior, competent standard
- Conduct thorough client consultations, including Fitzpatrick skin typing and treatment suitability assessments
- Recommend and explain treatment pathways, home care, and pre/post-care protocols
- Maintain accurate, detailed clinical and consultation records
- Uphold safety, hygiene, and best-practice protocols across all treatments
- Support and mentor junior therapists on treatment standards where required
- Stay current with product and equipment knowledge, treatment updates, and continued education
Coordination — Front of House & Clinic Flow
- Welcoming and checking in clients with professionalism and warmth
- Managing a busy appointment diary and coordinating daily clinic flow
- Handling phone calls, emails, social media inquiries, and client communication
- Supporting consultation bookings and treatment conversions
- Recommending skincare and retail products confidently
- Assisting with sales targets, clinic KPIs, and client retention
- Managing payments, deposits, invoices, and end-of-day cashing up
- Ensuring the reception and clinic environment remains organised, clean, and professional at all times
- Supporting therapists and management with administrative tasks
- Helping create a positive, energetic atmosphere within the clinic
What We're Looking For
We are looking for someone who is:
- A qualified, experienced therapist with senior-level skin and laser treatment competency
- Highly organised and efficient, comfortable switching between clinical and front-of-house tasks
- Comfortable working in a very fast-paced environment
- Naturally friendly, warm, and confident with people
- Sales-focused and commercially aware
- Detail-oriented with strong administrative skills
- Proactive and able to take initiative
- Professional in both communication and presentation
- Calm under pressure and able to multitask
- A team player with a positive, can-do attitude
- Passionate about the beauty, skin, and aesthetics industry
Ideal Experience
- Senior-level experience in laser hair removal and advanced skin treatments (essential)
- Recognised qualification in laser/IPL and skincare (e.g. Level 4/5/6 or equivalent)
- Previous reception, front-of-house, clinic coordinator, or customer service experience
- Confidence using booking systems (Phorest experience an advantage), email, and basic computer systems
- Retail or sales experience is highly desirable
- Experience mentoring or supporting junior therapists is an advantage
What It's Like to Work at URBA
At URBA, we are passionate about delivering results-driven treatments and exceptional client care in a supportive, ambitious, and growth-focused environment.
We value:
- Professionalism
- Team culture
- High standards
- Personal growth
- Positive energy
- Client experience excellence
This is an exciting opportunity for a senior therapist who wants more variety, more ownership, and a genuine mix of clinical and client-experience work within a modern, fast-growing clinic.
Pay: €15.00-€17.00 per hour
Work Location: In person
