Checkout Manager
The Role:
The Checkout Manager is responsible for ensuring the smooth running of the checkout area and to maintain a high standard of customer care at all times.
This is a full-time position, working an average of 39-45 hours per week, 5 days over 7 to include weekdays, weekends, and public holidays (candidates must be available to work a mix of both early and late shifts).
Main Duties:
- Work in conjunction with the Management team and supervisory team on the day-to-day management of this busy checkout department.
- Ensuring the smooth running of the department while on duty.
- Supervision of a team of up to 6/8 people when on duty (20-25 people in total on Checkout Team Roster).
- Queue management.
- Ensuring all staff have the tools required to complete their role and to provide a high level of customer care.
- Covering the customer service desk by assisting customers with questions/queries.
- Departmental housekeeping duties.
- Ensuring that all legislation relevant to the department is adhered to.
- Staff training and development.
- Stepping in to cover a till point at busy times (if and when needed) or on days when you are not on supervisory shifts.
- Assisting the store manager in other areas of the store if/when required.
Requirements:
- Ideally have at least 1-2 years’ experience as a Checkout Manager within a busy retail grocery environment.
- Previous experience working within a Super Valu/Centra property would be desirable but is not essential.
- Must be :-
- Experienced in using a till/cash register system.
- Be able to remain calm in a busy environment.
- Have experience in a front-line role – looking after customers.
- Have strong people management skills.
- Must be fluent in the English Language both written and spoken.
- Ability to multi-task.
- Have strong communications skills.
- Have strong organisational skills.
- Have staff training & development experience.
- Be able to work as part of a team and on own initiative.
- Must be available for early starts (7.00/8.00am), late finishes (22.00/23.00pm) and weekend work.
Work Location: In person
