Customer Account Manager
Hartley People Recruitment on behalf of our client are delighted to be seeking a Customer Account Manager in Waterford.Viecura Medical Ltd is a progressive and growing healthcare company seeking a Customer Account Manager to join our expanding Commercial Team in Dungarvan, Co. Waterford.
What we do !
We operate in the B2B space, as a dedicated medical device contract manufacturer to many leading global healthcare companies. With a truly global sales footprint across North America, Europe, Asia and South America, Viecura provides product development, contract production, and secure and stable product delivery to a global customer base — with an innovative range of products, technologies, and the highest level of customer service.
We are a trusted partner in delivering world-class medical device products to global customers. As part of our commitment, we are continuously developing our on-site teams to support the advancement of customer operations.
Your Responsibilities:
- Co-ordinate and manage the internal sales function – purchase orders, order confirmation and scheduling, sales support documents and delivery metrics.
- Dealing with all queries from EU Customers in a timely manner.
- Provide support to the EU Commercial Team with timely responses to enquiries.
- Be familiar with Products and Processes to facilitate swift responses to customer enquiries.
- Participate in regular business reviews, conference calls and internal meetings, based on defined customer requirements.
- Liaising with commercial, manufacturing, finance and regulatory affairs to ensure accuracy regarding material and customer product file master set ups.
- Maintain accurate and organized customer files for all orders, business reviews etc.
- Timely preparation of sales metrics as set out by site management
- Ensure relevant QA/RA and EHS policies and procedures are always adhered to.
- Provide detailed and updated customer forecasts to manufacturing.
- Maintain and update customer inventory files in cooperation with Supply Chain.
Position Requirements:
- Third level Diploma / Degree in business or sales & marketing.
- Previous experience in a Customer Service or Customer Management role within a medical or healthcare company environment.
- Thorough knowledge of customised delivery options within the EU and the ability to develop close partnerships.
- Strong verbal and IT communication knowledge and interpersonal skills, with an ability to influence in a positive manner
- Excellent organisational and planning skills
- Excellent understanding of external customer forecasting systems.
- Management of execution of sales orders to confirmed deadlines.
· Ability to manage and drive projects, including excellent organisational and planning skills, to participate and work within a dynamic Team environment
- Ability to generate trusted business relationships with customers and to engage and manage multiple stakeholders to achieve objectives
- Resilient, process orientated, and with systematic approach to achieve business objectives.
Why Join Us ?
As a dynamic and rapidly growing healthcare company, we know that our people are our greatest asset. We genuinely believe in taking care of all our employees, by fostering genuine teamwork and a shared sense of objectives and purpose. We provide a diverse and inclusive workplace, where all individuals are highly valued, respected, supported and helped to develop their skills. We encourage applications from all qualified candidates, regardless of background, and we strive to create a welcoming and positive environment.
We offer a complete package that includes, highly competitive salary, great personal benefits and professional growth opportunities, within a friendly, informal and pleasant work environment.
For immediate consideration contact Padraig on 051878813 or email your cv to [email protected]
Hartley People Recruitment works to the highest ethical standards within our industry, and we value the trust you place in us when you send your CV. We can provide a full consultation in confidence, and we guarantee that your CV will not be sent to any of our clients without your prior consent.
Benefits:
Education:
Experience:
- Customer Management: 2 years (preferred)
- MS Excel : 3 years (preferred)
Work Location: In person
