The Savoy 5-Star Hotel is looking for a welcoming, professional, and guest-focused Front Office Associate/Receptionist to become an integral part of our hospitality team. This exciting role offers the opportunity to create memorable guest experiences by providing outstanding service throughout every stage of the guest journey, from a warm arrival to a seamless departure. The ideal candidate is highly organised, approachable, detail-oriented, and passionate about delivering exceptional hospitality in a dynamic and fast-paced environment.
Front Office Duties
- Greet and welcome guests in a warm, friendly, and professional manner.
- Manage guest check-in and check-out procedures efficiently and accurately.
- Handle room reservations, cancellations, amendments, and guest requests.
- Process payments, issue invoices, and maintain accurate billing records.
- Answer telephone calls, emails, and online enquiries promptly and professionally.
- Provide information about hotel facilities, services, local attractions, and transportation.
- Maintain accurate guest profiles and ensure all personal information is handled confidentially.
- Coordinate with housekeeping and other departments to ensure smooth daily operations.
- Monitor room availability and assist with room allocation and upgrades when required.
- Handle guest complaints and concerns calmly, providing effective solutions to ensure guest satisfaction.
- Complete daily reception tasks, reports, and handover notes accurately.
- Maintain a clean, organised, and welcoming reception area.
- Follow hotel policies, health and safety procedures, and customer service standards.
- Support colleagues during busy periods to ensure efficient front office operations.
Key Competencies
- Strong customer service and guest relations skills.
- Excellent verbal and written communication abilities.
- Professional telephone and email etiquette.
- Attention to detail and accuracy when handling bookings and payments.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Good organisational and time management abilities.
- Ability to work independently and as part of a team.
- Positive attitude with a professional and approachable manner.
- Ability to remain calm and professional when dealing with challenging situations.
- Good computer skills and experience with hotel reservation systems.
- Flexibility to work various shifts, including weekends and public holidays.
- Common Benefits
- Company pension.
Benefits
- Food allowance.
- Employee discounts.
- Bike to Work scheme.
- Training and career development.
Join our team at The Savoy 5-Star Hotel and be part of a passionate hospitality environment where your skills, professionalism, and dedication help create exceptional experiences for every guest.
Job Types: Full-time, Permanent
Pay: From €14.50 per hour
Ability to commute/relocate:
- Limerick, County Limerick: reliably commute or plan to relocate before starting work (required)
Work Location: In person
