Oversee and develop existing customer relationships by leading on critical account management activities including contract renegotiations, process standardisation, pipeline development, service escalations and debt management.
Maximize top line revenue & bottom-line EBIT performance across the customer portfolio through managing both proactive and reactive upsells, cross sells and price increases. Ensure all incremental sales opportunities are delivered effectively including new service locations, additional waste streams, volume increases, and frequency changes are executed in a timely manner.
Deliver on-site healthcare risk waste training programmes for hospitals. Manage Bio Systems training for new and existing hospitals using Bio Systems.
Use SFDC and other company defined IT systems to effectively manage pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
Works closely with immediate local, national and inside sales colleagues, sales and marketing leadership teams, as well as regional Operations, Client Services, IT, and other team members to enhance the service offering available to new and existing customers.
Follow the Stericycle policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, tender and bidding processes and standard codes of Ethics and Health and Safety that ensure Stericycle is a great place to work for all team members.
Carry out market research and maintain knowledge of customers and market activities, including awareness of customer business objectives, new contract wins, and key influencers/stakeholders.
