The Gleneagle Hotel is currently recruiting a Full Time Day Porter to join our team. This is a permanent, year‑round position and is not suitable for students, as it requires full‑time availability throughout the year, including weekends.
We are looking for someone who takes pride in delivering excellent customer service and enjoys creating a warm, welcoming environment for our guests. If you’re enthusiastic, helpful, and guest‑focused, we’d love to hear from you.
About The Role
Key Responsibilities
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Provide a polite, efficient porter service to all guests, ensuring high levels of customer satisfaction
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Assist guests with information on events, local attractions, directions, and recommendations
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Support other hotel departments when required
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Meet and greet guests at the hotel entrance in a warm, professional manner
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Assist with luggage, guide guests to their rooms, and explain room features and appliances
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Serve guests in the lobby area as needed
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Set up and break down meeting rooms
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Provide accurate information about the hotel and local area
Requirements
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Previous experience in customer service, hospitality, or tourism is an advantage
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A positive attitude and excellent interpersonal skills
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A genuine passion for guest care
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Ability to work on your own initiative
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Flexibility to work weekends as required
We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic.
We are dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment.
If you require accommodations at any stage, please contact us—we're here to support you.
Required Criteria
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Previous experience in customer service, hospitality, or tourism is an advantage
Desired Criteria
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Previous experience in a guest-facing role is preferred
Skills Needed
Exceptional Customer Service Skills
About The Company
Rooted in the heart of Munster and guided by the third generation of the O’Donoghue family, The Gleneagle Hotel Group is more than a business — it's a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland’s most dynamic hospitality groups, now the largest employer in Munster’s tourism sector, with over 500 passionate team members during peak seasons.
With a portfolio that includes the Gleneagle Hotel & Apartments, The Maritime Hotel in Bantry, and Gleneagle Arena, the group offers far more than jobs — it offers careers with purpose. From front-of-house service to live entertainment and event management, every role contributes to creating unforgettable experiences for guests and lasting pride for our people.
Company Culture
Recognised among Ireland’s Best Workplaces in Hospitality and proudly Great Place to Work®-certified, The Gleneagle Hotel Group is a place where talent is nurtured, potential is realised, and careers are built from the inside out. Here, individuals don’t just find a job — they discover a path, with access to training, internal progression, and meaningful development at every stage.
At our core, we believe in the power of teamwork, inclusion, and shared excellence. An incredible 99% of our people say it’s a great place to work — and that pride runs deep. We champion diversity, work-life balance, and equal opportunity, fostering an environment where everyone is empowered to thrive, innovate, and grow — both personally and professionally.
Across hospitality, events, and wellbeing, our teams shape more than experiences — they shape the future of Irish hospitality, together.
Company Benefits
We offer a comprehensive benefits package designed to support job satisfaction, wellbeing, and work-life balance. Perks include:
Onsite Benefits: Free parking, complimentary meals, and tea & coffee while on duty.
Leisure Access: Enjoy our top-tier leisure facilities—including a gym, swimming pool, sauna, squash courts, and pitch & putt.
Staff Discounts: Reduced rates on family leisure memberships, hotel stays, dining, and event tickets for you and your loved ones.
Recognition & Rewards: We celebrate our team through Employee of the Month programs, annual awards, staff parties (including family-friendly events), and a complimentary 2-night stay for long-serving employees.
Wellbeing Support: Access to trained mental health first aiders, plus ongoing wellness and social events to promote balance and connection.
Join a team that values your contribution and invests in your personal and professional wellbeing.
Flexible schedule, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Referral bonus, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Wellbeing Scheme, Employee of the Month, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events, Company employee App
Salary
Not disclosed
