About the Role
The Senior Account Manager is responsible for maintaining and developing client relationships while managing large scale event logistics programs and multiple complex projects. They will oversee a team of Account Managers and Account Executives and work closely with the Account Director to ensure clients needs are not only met but exceeded, while taking a proactive approach to new projects. They will oversee projects that their teams are heading up and provide resources needed to service each event & project.
What You’ll Do
– Responsible for overall client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services
– Oversee all aspects of the project’s development from briefing through to execution
– Look beyond the day-to-day needs of a large account, ensure the use of effective processes across the term and long-term stability
– Demonstrate excellent time management and the ability to manage multiple complex projects simultaneously and prioritize appropriately
– Build and maintain key relationships with client partners
– Partner with clients on project briefs to communicate project requirements internally across all relevant teams
– Create and update all project timelines, manage spreadsheets, creative folders and other shared documents across platforms that include Google and Microsoft Teams
– Collect and summarize client feedback, ensure it is reflected in revisions
– Manage all processes required to obtain a range of client approvals
– Work with an internal cross-functional team to ensure deliverables are produced on time, on budget, and to client’s specifications
– Maintain excellent written and verbal communication with all parties.
– Attend all meetings with client project leads and communicate deliverables and key dates to all teams
– Budget management – strong financial ability and understanding of budgeting is essential
What You’re Great At
– Excellent project and time management skills with the ability to work calmly and efficiently in a fast-paced environment
– Exceptional verbal and written communication skills, including strong presentation skills
– Comfortable working autonomously
– Demonstrated ability to make thoughtful decisions–whether it’s related to people management, client relationship, or internal process – with foresight and follow through
– Clear communicator to team and clients; a natural diplomat with the ability to gather information and stand firm in decisions while maintaining positive relationships
– Tech savvy with the ability to quickly understand platform tools and data concepts
– Confidence that fosters trust within the client
– An in-depth understanding of client management
– Effectively lead and develop an internal team
– Awareness of creative and production processes within an agency
– The ability to direct meetings and ensure all HoDs are clear on their contribution
– Reliable and self-motivated
– High service orientation
– A sunny disposition, and ability to crack a joke is always welcome! Particularly when under pressure!
What We’re Looking For
– Business degree or related qualification
– 5+ years of event management experience
Job Type: Full-time
Pay: €48,000.00-€55,000.00 per year
Benefits:
- Company events
- Company pension
- Employee assistance program
- Private medical insurance
- Wellness program
- Work from home
Application question(s):
- Where are you currently based?
- This role requires travel based on event requirements and client needs. Are you able and willing to travel as needed?
- Are you legally authorized to work in the Ireland without requiring sponsorship now or in the future?
- What is your salary expectations?
Experience:
- Events management: 5 years (required)
Work Location: Hybrid remote in Dublin, County Dublin
