Reservations Agent 4* Grand Hotel, Malahide
Part of the FBD Hotels & Resorts group, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.
Main Responsibilities will include:
- Supporting reservation agents with individual reservations/enquiries
- Adhering to hotel SOPS and company policies
- Ensure the highest level of customer service at all times
- Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
- Assisting in maintaining accurate inventory control for rooms
- Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
- Assisting Manager with departmental reporting for both properties
- Managing rate codes, group booking platform and systems utilisation
- Supporting Departmental Manager with day to day running of department for both properties.
The ideal candidate will have:
- Previous experience in a similar role in a hotel environment
- Ability to prioritize in a fast-paced environment
- Accuracy & strong attention to detail
- Flexibility in day-to-day job demands
- Standards driven & customer focused
- Excellent organisational and communication skills
- Work well within a team environment and also be able to use own initiative
Perks of Joining the Team:
- Meals on duty
- Complimentary parking on site
- Free use of Arena Fitness Gym
- Staff, family & friends discounts across the FBD Hotels Group
- FBD Insurance 15% Discount
- Taxsaver Scheme & Cycle to Work Scheme
- Cash Saving Scheme Save as You Earn
- Refer a Friend bonus scheme
- Colleague Discounted Dry Cleaning Service
