Reservations Agent
The Tower Hotel, Waterford is currently recruiting for a fulltime experienced Reservations Agent to join the team.
The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and guest care skills. A flexible attitude towards shift work is essential as midweek and weekend work is a prerequisite for the role.
Key Duties & Responsibilities:
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Answer in-coming calls and emails from prospective guests, corporate clients, tour operators and travel agents. Ensuring that all are dealt with in a prompt, efficient and professional manner.
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To answer the hotel telephone to the agreed company standards.
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To anticipate guests needs and ensure that the level of service provided is above and beyond guest expectation.
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To complete departmental checklist daily.
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To input all group rooming lists.
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To develop a strong working relationship with colleagues in your department and related departments.
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To convert enquiries to a sale, passing on new business leads to the Sales team.
Experience/Qualifications
- A friendly positive can-do-attitude * Must be fluent in English, both written and oral*.
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A minimum of 6 months reservations/reception experience.
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Strong customer care skills.
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Ability to organise and prioritise.
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Experience with Hotsoft Office System is desirable.
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Having knowledge of third-party websites is desirable.
In return we offer excellent employee benefits including:
- Hotel B&B discounts across the group.
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20% discount on bar & restaurant food in a sister property.
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Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply)
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Promotion of bike to work scheme and other commuting to work incentives.
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Meals during shifts.
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Free onsite tea/coffee.
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Opportunities for career progression.
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Employee of the Month and Employee of the Year.
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Employee referral bonus (T&C's applies).
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If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
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The chance for further career development and training opportunity.
Important Information:
- All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.
