Position Title: Wedding & Events Executive
Reporting To: Conference & Banqueting Manager
Job Purpose
You’ll be part of a friendly and supportive team, focused on delivering great experiences for our guests. This role involves handling day-to-day enquiries for meetings and conferences, turning them into confirmed bookings, while also supporting the team with wedding enquiries and admin. It’s all about providing a welcoming, efficient service, keeping everything organised behind the scenes. Helping to make sure every meeting and event runs smoothly from enquiry through to delivery by ensuring all wedding and events are set up in a timely manner.
Key Duties
- To demonstrate and embed the Riverside Park Hotel values through all guest and client interactions, delivering a service that reflects care, professionalism, and attention to detail.
- To manage and respond to all conference and meeting room enquiries in a timely and professional manner via phone, email, and online channels.
- To coordinate and confirm meeting room bookings, ensuring all event details are accurately recorded in the hotel hotsoft system.
- To follow up on all enquiries and convert leads into confirmed bookings, maximising revenue opportunities.
- To prepare and issue contracts, confirmations, and event documentation, ensuring deposits and payments are received in line with hotel policies.
- To liaise with clients to understand their requirements and ensure all details are communicated clearly to operational departments.
- To support the coordination and administration of wedding enquiries, including:
- Coordinating appointments and show arounds in the absence of the C&B Manager
- Supporting the wider team with wedding administration
- Working closely with the C&B Manager on all aspects upcoming wedding to ensure they are executed to a high standard.
- To build strong relationships with clients, ensuring expectations are exceeded and encouraging repeat business.
- To liaise closely with food & beverage, accommodation, and operational teams to ensure smooth execution of all events.
- To assist with the preparation & distribution of function sheets and event briefs as required.
- To meet and greet clients when required and provide on-the-day support where appropriate.
- To ensure all event billing is accurate and finalised in a timely manner.
- To maintain up-to-date knowledge of hotel facilities, packages, and local offerings in order to upsell effectively.
- To complete general administrative duties including filing, reporting, and system updates.
- To participate in training and development opportunities, always striving to improve performance and service delivery.
- To support the department with any additional duties as required by management.
- To comply with all hotel policies, including health & safety, fire procedures, and standards of appearance.
Candidate Requirements:
- A genuine passion for delivering excellent customer service with a solution-focused approach.
- Previous experience in a conference & events, sales, or hospitality role is highly desirable.
- Strong organisational skills with the ability to manage multiple enquiries and deadlines.
- Excellent communication and interpersonal skills.
- High attention to detail and accuracy in all administrative tasks.
- Experience using hotel reservation or PMS systems (e.g., Hotsoft or similar) is desirable.
- Ability to work both independently and as part of a team in a fast-paced environment.
