THE SCHOOLHOUSE HOTEL & GASTROBAR
Ballsbridge, Dublin 4 | Est. 1859
Hotel Receptionist
ABOUT US
The Schoolhouse Hotel & Gastrobar is a 4-star boutique property in the heart of Ballsbridge, D4. Originally built in 1859, our historic Victorian building offers 31 individually designed guest rooms and a thriving gastrobar. We're a close-knit team that takes great pride in creating memorable guest experiences – warm, genuine hospitality is at the heart of everything we do.
THE ROLE
We are looking for a warm, professional Receptionist to join our front office team. As the first and last point of contact for our guests, you'll be the face of the Schoolhouse – creating those moments that turn a simple stay into a memorable experience. In a boutique hotel, every interaction matters, and your personality and care will shine through.
YOUR RESPONSIBILITIES
- Welcome guests with genuine warmth and manage check-in and check-out efficiently
- Handle reservations via phone, email, and third-party channels (Booking.com, Expedia, etc.)
- Manage bookings and guest records through our Hotsoft PMS system
- Coordinate with housekeeping to ensure rooms are ready and to a high standard
- Be the local expert – recommending restaurants, attractions, and arranging taxis or bookings
- Handle guest queries, requests, and any concerns with professionalism and care
- Process payments accurately and maintain financial records
- Support night audit procedures when required
WHAT WE'RE LOOKING FOR
- Previous reception or front office experience in a hotel environment
- Excellent communication skills – fluent English, spoken and written
- A natural ability to make guests feel welcome and valued
- Professional presentation and a friendly, calm manner
- Experience with hotel PMS systems (Hotsoft, Opera, or similar preferred)
- Comfortable with IT systems and accurate with administration
- Flexibility to work shifts including weekends and bank holidays
- Knowledge of Dublin and Ballsbridge is a plus
DESIRABLE
- Experience in a 4-star or boutique hotel environment
- Hospitality qualification or relevant training
- Additional languages are always welcome
Job Type: Full-time
Pay: €27,000.00-€35,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Food allowance
Work Location: In person
