We are a national company with a head office based in Dublin 2 and as we rapidly grow, we are seeking a dynamic, motivated and ambitious Customer Service Manager to join our team.
DUTIES OF THE ROLE :
- Process Development: Create and refine customer service process and procedures as the company continues to grow, ensuring efficiency and scalability.
- Customer Communication: Be the first point of contact for customer inquiries via email, phone, and live chat. Provide prompt, professional, and efficient customer support.
- Booking Management: Develop and maintain strong relationships with key customers, ensuring their satisfaction and loyalty. Assist customers with any booking related issues and queries.
- Team Leadership: Oversee a team of customer service representants .
- Data Management: Manage customer data with attention to detail, ensuring records are kept up-to-date and used to improve customer interactions.
- Customer Relationship Building: Proactively work on building strong customer relationships by understanding their needs and providing tailored support.
THE IDEAL CANDIDATE :
- Experience: 10 years in a customer service management role, ideally in an online business startup or fast-paced environment.
- Leadership : Has a track record of leading and developing a team .
- Product Knowledge: Ability and willingness to quickly learn about our product and services to better assist customers.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers and team members.
- Problem-Solving: Strong analytical and problem-solving skills to resolve customer queries and improve processes.
- Tech-Savvy: Comfortable using various customer support software and tools. Experience with CRM systems.
- Adaptability: Ability to thrive in a startup environment where processes are evolving, and change is frequent.
- Organization: Strong organizational skills and attention to detail when managing customer and internal tasks.
Job Types: Full-time, Permanent
Pay: €65,000.00-€70,000.00 per year
Benefits:
Schedule:
Education:
Experience:
- Customer Relationship Management: 10 years (required)
Work Location: In person
Application deadline: 18/10/2024