Customer Service & Office Coordinator – Inbound/Outbound
Clear Pest Control – Dublin
Full-time, Monday–Friday (8am/5pm)
Salary: €30,000–€36,000, depending on experience
Clear Pest Control is looking for an experienced Customer Service and Office Coordinator to manage incoming enquiries, coordinate our technicians and help develop new commercial business.
This is not a basic administration position. We need someone confident on the phone who can assess customer enquiries, identify what action is required and quickly pass urgent or relevant information to the appropriate technician or company owner.
Main responsibilities
- Answering inbound telephone calls and responding to customer enquiries
- Screening pest-control issues and gathering the correct information
- Booking appointments and coordinating technicians’ schedules
- Dispatching new and urgent jobs to the appropriate technician
- Escalating important enquiries or issues to the company owner
- Responding to emails and following up on quotations and outstanding enquiries
- Making outbound calls to prospective and existing commercial customers
- Identifying and contacting property managers, letting agents, facilities managers and other decision-makers
- Following up on potential service contracts and business opportunities
- Maintaining accurate customer and service records
- Assisting with quotations, invoices and general accounts administration
- Developing sufficient knowledge of our services to confidently advise customers
The ideal candidate
- Previous experience in a busy customer-service, call-handling, service-coordination or field-service environment
- Confident handling both inbound and outbound telephone calls
- Able to assess enquiries, prioritise urgent work and make decisions
- Highly organised and comfortable coordinating multiple technicians and appointments
- Professional and confident when speaking with residential and commercial customers
- Comfortable prospecting and contacting potential business customers
- Strong written communication and computer skills
- Experience within facilities management, property services, maintenance, plumbing, electrical, security, HVAC or a similar service industry would be an advantage
- Reliable, proactive and able to work independently
This role would suit someone who enjoys dealing with customers, keeping a busy service operation organised and actively helping a growing company win new business.
Pay: €30,000.00-€36,000.00 per year
Benefits:
- On-site parking
- Work from home
Work Location: Hybrid remote in Santry, County Dublin
