Night Supervisor Wanted!
Galway Bay Hotel is currently seeking a dedicated and reliable Night Supervisor to join our team. This is a fantastic opportunity for an experienced hospitality professional who enjoys working independently, takes pride in delivering excellent guest service, and can confidently oversee the hotel during the night.
About the Role:
As Night Supervisor, you'll be responsible for supporting the smooth and safe running of the hotel from 11:00 pm to 7:30 am, ensuring our guests receive the same high standard of service throughout the night.
You'll be a key point of contact for guests and colleagues, dealing with queries and any issues that arise in a calm and professional manner, while ensuring the hotel is secure, well-presented and ready for the morning team.
Your Responsibilities Will Include:
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Supervising the smooth running of the hotel during the night
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Providing a warm, professional and efficient service to overnight guests
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Handling guest queries, requests and complaints with confidence and care
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Supporting the night team and ensuring all tasks are completed to a high standard
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Completing night audit duties and ensuring accurate end-of-day procedures are carried out
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Conducting regular security and safety checks throughout the hotel
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Responding appropriately to any incidents or emergencies
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Ensuring the hotel is clean, secure and prepared for the morning operation
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Communicating effectively with the Night Manager and relevant department heads
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Completing handover notes and communicating any important issues to the morning team
The Ideal Candidate Will Have:
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Previous experience in a Night Supervisor, Night Auditor or similar hospitality role
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Strong communication and organisational skills
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The ability to work independently and make confident decisions
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A calm and professional approach when dealing with guests or unexpected situations
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Excellent attention to detail and a strong sense of responsibility
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Good knowledge of hotel operations and night audit procedures
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Experience using hotel management systems would be an advantage
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A friendly, guest-focused approach with fluent English
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Flexibility to work overnight shifts, including weekends and public holidays
Hodson Bay Group is an Equal Opportunities Employer committed to creating an inclusive and diverse workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. If you require any accommodation or support, please contact our HR team and we will be happy to make the necessary arrangements
Why work with us?
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Received 'Best Employer' Award in Galway by Galway Chamber of Commerce 2022
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Culture of 'Respect' throughout the Hotel
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Career development and progression opportunities
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Vibrant Health & Wellness Programme
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Motivational Benefits
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Leisure Club Membership
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Hotel Discounts within the Hodson Bay Group
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Meals provided while on duty
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Awarded Best 4* Hotel 2021
Benefits:
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Bike to work scheme
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Company events
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Employee discount
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Food allowance
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On-site gym
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On-site parking
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Wellness programme
