At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Duties and Responsibilities of the Role:
- Manage breakfast service to ensure all guests are served promptly, with attention to detail and presentation quality. Address and resolve any guest requests or complaints promptly.
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Coordinate and lead breakfast staff, ensuring team efficiency and high morale. Conduct daily briefings and delegate tasks for optimal service flow.
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Oversee food quality, presentation, and replenishment. Liaise with the kitchen team to maintain food standards, replenish buffet stations, and address any food safety concerns.
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Interact with guests to ensure satisfaction, answer inquiries, and respond to feedback. Tailor service to meet the unique needs of each guest, enhancing their experience.
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Train and mentor new breakfast staff, reinforcing the hotel's standards and procedures. Continuously coach the team to maintain high service quality.
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Monitor and manage inventory of breakfast supplies, ensuring adequate stock levels for daily operations. Order and restock items as needed.
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Ensure all team members follow health and safety guidelines, with a focus on food hygiene standards. Conduct regular inspections to confirm compliance.
Skills and Competencies:
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Leadership Skills: Demonstrated ability to lead, motivate, and coordinate a team effectively in a fast-paced environment.
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Customer Service Orientation: Strong commitment to delivering exceptional guest service, with a genuine interest in creating a memorable experience.
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Attention to Detail: High standards for food presentation, cleanliness, and guest satisfaction, with an eye for even the smallest details.
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Problem-Solving Abilities: Proactive approach to addressing and resolving service issues, ensuring smooth and efficient operations.
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Communication Skills: Excellent verbal communication skills to engage with guests and staff, providing clear guidance and support.
Requirements:
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Previous experience in a supervisory role within the food and beverage department of a luxury hotel or upscale restaurant.
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Strong leadership abilities with excellent communication, interpersonal, and team management skills.
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Proven track record of delivering high-quality service and resolving guest issues effectively.
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Sound knowledge of food and beverage operations.
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Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
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Attention to detail and a passion for delivering memorable guest experiences.
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Flexibility to work evenings, weekends, and holidays as required.
