The Workplace Technology & Operations Lead is responsible for the day-to-day management and continuous improvement of workplace technology, facilities operations and workplace services. This role ensures a seamless employee experience through the effective delivery of AV solutions, meeting room technology, workplace systems, reporting and vendor management.
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Provide onsite support for workplace technology, including AV systems, meeting rooms, MS Teams, Zoom and room booking platforms.
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Troubleshoot and resolve workplace technology issues, escalating where required.
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Coordinate maintenance activities, office moves, workplace changes and events.
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Monitor vendor performance and ensure service delivery standards are achieved.
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Produce KPI reports and dashboards using Excel, Power BI and other reporting tools.
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Conduct workplace audits and ensure compliance with health & safety and service requirements.
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Identify and implement improvements to workplace technology, operational efficiency and employee experience.
Essential
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3+ years' experience in Workplace Operations, Facilities Management, Workplace Technology or Technical FM.
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Experience supporting AV systems, meeting room technology, MS Teams and Zoom.
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Strong Excel and reporting skills.
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Excellent troubleshooting, customer service and stakeholder management skills.
Desirable
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Experience with Power BI, SQL or business intelligence tools.
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Knowledge of smart workplace technologies and occupancy analytics.
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Experience supporting workplace transformation or technology projects.
