KEY COMPETENCIES
Candidates are expected to be able to demonstrate in their application and at interview that they
possess the following competencies through the experience and skills they have gained to date.
Management & Change Performance through People
• Has a clear understanding of the political reality • Demonstrated ability to engage with staff
and context of the organisation. and to deliver high quality work and
- Develops and maintains positive and beneficial customer focused outcomes.
relationships with a range of stakeholders. • Leads by example in terms of commitment,
- Builds networks of technical and professional flexibility, and a strong customer service
contacts. Promotes and sustains an appropriate, ethos.
positive, and cohesive image for the organisation • Actively listens to others and shares
it represents. information with relevant stakeholders.
• Demonstrates flexibility and an openness to • Has highly effective verbal and written
change. communication skills.
• Develops and initiates change management • Presents ideas effectively to individuals
programmes to meet end objectives. and groups.
Delivering Results Personal Effectiveness
- Demonstrates the required knowledge,
- Can pinpoint critical information and address issues understanding and training for the role &
logically. keeps up to date with current developments,
- Understands the context and impact of decisions and best practice in their area of
made. responsibility.
• Can act decisively to ensure decisions are made in • Has knowledge and understanding in relation
line with objectives. to statutory obligations of Health and Safety
- Plans projects to determine rationale, objectives and legislation and its application in the
deliverables, resource requirements, timelines, and workplace.
milestones, reporting requirements and evaluation • Demonstrates appropriate and positive self-
methods. confidence, self-motivated and persistent
- Establishes high quality service and customer care when faced with difficulties.
standards. • Remains calm under pressure and operates
- Promotes the achievement of quality outcomes in effectively in an environment with significant
delivering services. complexity and pace.
• Organises the delivery of services to meet or exceed • Behaves in an honest, trustworthy and
the required standard. respectful manner and is transparent, fair
- Evaluates the outcomes achieved, identifies learning, and consistent in dealing with others.
and implements improvements required. • Is enthusiastic about the role, ability to be
flexible and adapt to new challenges and sets
challenging goals to achieve high quality
outcomes.
- Works to keep knowledge and skills up to
date and engages in regular critical reflection
in order to identify how own performance
can be improved.
