Job Purpose
The Client Care Coordinator is responsible for ensuring the delivery of high-quality homecare services to clients. This involves coordinating care schedules, managing client relationships, overseeing Home Support Worker performance, and ensuring compliance with Irish healthcare regulations.
Key Responsibilities
Care Coordination
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Schedule and coordinate homecare services, ensuring the appropriate matching of Home Support Workers to clients.
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Monitor and manage daily schedules of Home Support Workers to ensure timely and efficient service delivery.
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Address emergency scheduling issues and provide backup support when necessary.
Client Relationship Management
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Serve as the primary point of contact for clients and their families.
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Conduct initial assessments of new clients to understand their care needs.
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Ensure tailored care plans are up to date for each client.
Staff Supervision and Support
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Oversee the performance of Home Support Worker, providing guidance, support, and feedback.
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Conduct regular performance evaluations and identify training needs for continuous improvement.
Quality Assurance and Compliance
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Ensure all homecare services comply with company policies, Irish healthcare regulations, and industry standards.
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Conduct regular quality assurance checks, including client satisfaction surveys and spot checks.
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Address any complaints or concerns from clients or their families promptly and effectively.
Administrative Duties
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Maintain accurate and up-to-date client records, care plans, and staff schedules.
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Prepare reports on care services, client satisfaction, and staff performance as required.
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Assist in the recruitment and onboarding of new Home Support Worker.
Collaboration
- Work closely with your office team and field-based teams, including care workers, nurses, and other healthcare professionals, to ensure coordinated and effective care delivery.
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Facilitate communication between office staff and field-based teams to address client needs and operational challenges.
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Participate in joint meetings and training sessions to foster teamwork and alignment on care objectives.
Qualifications
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Education: Leaving Certificate or equivalent; a degree in healthcare, social work, or a related field is preferred.
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Experience: Previous experience in a similar role within the homecare or healthcare sector.
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Skills:
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Strong organisational and time-management skills.
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Excellent communication and interpersonal abilities.
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Proficient in using scheduling software and other computer applications.
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Problem-solving skills and the ability to work under pressure.
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Certifications: Certification in caregiving or a related field is an advantage.
Personal Attributes
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Compassionate and empathetic, with a genuine interest in providing high-quality care to clients.
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Detail-oriented and proactive in identifying and addressing issues.
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Ability to build and maintain positive relationships with clients, families, and staff.
Working Conditions
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Primarily office-based
- May require occasional evening or weekend work to handle emergencies or meet client needs.
Salary and Benefits
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Competitive salary based on experience and qualifications.
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Benefits package including discounted health insurance, annual leave increment with tenure, birthdays off, finish early on Fridays, opportunities for professional development and lots more!
Additional Requirements
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Full clean driving license.
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Garda Vetting is required.
