Job title: Receptionist
Company: Hotel Isaacs
Location: Cork City
Hourly wage: €14.50
Hotel Isaacs are recruiting for a Receptionist to join our front-office team.
Principle Duties:
- To cheerfully greet everybody entering the hotel.
- To check in and out guests in a friendly manner.
- To deal with guest queries and requests, act as an information source; provide details of local places of interest and activities.
- To anticipate guest needs to enhance service quality and increase customer satisfaction.
- To take ownership of guest complaints, ensuring that they are dealt with to their conclusion and notifying your manager of the situation.
- To always promote the hotel’s customer care policy.
- To have a complete knowledge of the company and its various products and services.
- To maximize sales opportunities for the hotel’s products and services
- To be helpful to colleagues requiring assistance in carrying out their duties.
- To be flexible in assisting in the smooth running of the hotel.
- To maintain regular and effective communication with all other departments.
- To attend briefing and training sessions as organised by your manager.
- To respect fellow colleagues, management and owners of the company.
- To carry out all reception duties to the specified standards.
- To be responsible for the security of guest’s luggage and room keys.
- To be responsible for the reception float, ensuring it is correct at the end of each shift.
- To answer telephones promptly, transfer calls and take messages accurately.
- To take reservations and follow up with accurate administration.
- To pay particular attention to detail when posting to and sending out accounts.
- To take note of any lost property or maintenance problems and follow up with the relevant department.
Essential Skills and Qualifications:
-Previous experience in fast-paced front-office roles
-Fluent English
-Excellent communication skills
-Passion for hospitality
-Team player
-Ability to multi-task and work under pressure
Apply with your CV through this website
Pay: €14.50 per hour
Benefits:
- Employee assistance program
Work Location: In person
