Job Title: Wellbeing Coach - Maternity Cover Contract
Location: East Point Business Park, Clontarf, Dublin
Work Type: Onsite
Hours: 32 hours per week
Shift: Monday to Thursday 8am to 5pm
Role Overview
We are seeking a qualified Psychologist or Psychotherapist to join our team as a Wellbeing Coach. This role provides proactive and responsive mental health support through individual and group coaching, training, and daily on-site engagement. The Wellbeing Coach promotes emotional resilience, identifies early signs of distress, and supports the psychological well-being of Trust & Safety professionals.
Shift is Monday to Thursday 8am to 5pm. Please note flexibility will be required to work bank holidays and potentially for varied shift patterns, to meet the needs of the role and support team coverage. The role is fully onsite with no facility to work remotely at present.
Individual Well-Being Coaching
- Conduct monthly or on-demand 1:1 well-being coaching sessions with each assigned individual, face to face unless otherwise specified.
- Provide same-day coaching support in response to urgent wellbeing needs.
- Incorporate stress-reduction techniques, coping strategies, and decision-making skills into coaching using short term coaching models.
Group Coaching Sessions
- Facilitate monthly small-group coaching sessions for assigned individuals to address team-related well-being topics.
- Tailor sessions based on specific group needs, feedback from Team Leads, or insights gained by the coaching team.
- Ensure sessions are conducted in person, unless otherwise directed.
Training & Development
- Deliver small group training sessions including onboarding, well-being and resiliency training, and annual refresher training for assigned individuals.
- Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs.
- Ensure all training is delivered within prescribed timeframes and formats provided by the organization.
Observation & Support
- Conduct daily floor walks ("walk and talks") during each shift to observe team interactions and employee demeanor for signs of distress.
- Normalize wellbeing coach presence on-site as a supportive and integrated member of the Trust & Safety team.
- Provide discreet and proactive intervention as necessary.
Monitoring & Communication
- Actively monitor and respond to direct communications from individuals across designated platforms, including email and other approved communication tools.
- Maintain a professional, supportive, and timely response protocol.
Documentation & Data Entry
- Accurately record attendance and aggregate trends/topics in the organization’s system of record within 24 hours of each session.
- Update working schedule and coaching session plan 28 days in advance of sessions taking place.
- Enter coaching session insights (excluding any clinical or personally identifiable information) using the organization’s coaching tool in alignment with privacy and data protection policies.
- Adhere to all legal and ethical reporting obligations, including risk-based disclosures.
Wellbeing Coach Insights & Reporting
- Summarize trends and insights from coaching sessions and observations during floor walks using the organization’s reporting tools.
- Contribute to regular team updates and meetings with relevant aggregated insights.
Scheduling & Availability
- Manage your own schedule effectively including blocking time for on-demand sessions, floor walks, and proactive engagement activities in alignment with best practice guidelines.
- Remain available and responsive for unscheduled support and crisis interventions as needed.
- Minimum Level 8 BA or BSc (Hons) degree from a recognized and accredited institution in either Clinical Counselling, Health Psychology, Therapeutic Counselling, Psychotherapy, or Clinical Social Work.
- Minimum of 2 years’ post qualification experience in mental health, preferably in areas such as trauma counselling, resilience-building programs, general or clinical mental health support.
- Psychologists require minimum graduate membership of Psychological Society of Ireland (PSI).
- Psychotherapists require full accreditation from a relevant body such as Irish Association for Counselling and Psychotherapy (IACP), Association of Professional Counsellors and Psychotherapists or equivalent.
- Strong presentation and group facilitation skills.
- Demonstrated ability to engage clients and build relationships.
- Fluent in written and spoken English is mandatory.
- Prior experience working in a corporate setting is an asset.
- Prior experience working with Trust and Safety professionals is an asset.
- Complete CPD training in alignment with governing body requirements and be able to provide evidence if required.
Please note, Garda Vetting and Criminal Background Checks are prerequisites for this role.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Zevo, we’re a global leader dedicated to enhancing the psychological health and wellbeing of those on the front lines of content moderation. By joining our team, you will become part of an elite community committed to providing unparalleled support to content moderation teams and Trust & Safety professionals across the globe.
Diversity, Equity, Inclusion, and Accessibility at Zevo
At Zevo, we are a global leader dedicated to enhancing the psychological health and wellbeing of those on the front lines of content moderation. By joining our team, you will become part of an elite community committed to providing unparalleled support to content moderation teams and Trust & Safety professionals worldwide.
We believe that a diverse, equitable, and inclusive workforce is essential to achieving our vision. We are committed to fostering, cultivating, and preserving a culture that prioritizes equity, diversity, inclusion, and accessibility. Our employees are our most valuable asset, and the collective sum of their individual differences, life experiences, knowledge, creativity, innovation, self-expression, unique skills, and talents significantly contributes to our culture, reputation, and success.
We embrace and encourage the diverse backgrounds and perspectives of our employees, including their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental abilities, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics. We are dedicated to creating an environment where everyone has the resources and support needed to thrive, ensuring that opportunities and outcomes are equitable for all.
Accessibility and Accommodations
At Zevo, we are committed to providing a fair and accessible hiring process. If you require accommodations during the application process, please let us know. We will work with you to ensure a smooth and inclusive experience, which may include alternative formats for application materials, adjustments to interviews, or any other necessary accommodations.
