Location
Reports To Store Manager
Contract Type Permanent/Fixed Term
Working Arrangements/Pattern Full-Time/Part-Time, XX hours
About us
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and
more fun with those we love. We are Made for Life.
Our mission statement:
Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula:
Considered style. Trusted Quality. B Corp certified.
We are proud to have featured in the Sunday Times top 10 best places to work 2025 and best
places to work for women 2025.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality
within our workforce to ignite an inclusive foundation for us all to build from and truly connect
with our customers, colleagues, and communities alike. You play a key part in creating an
environment free from prejudice, racism, sexism, harassment, bullying and any other form of
marginalisation in our workplaces.
Role Summary
As Crew Team Lead, you will support the Store Management in leading the team to deliver
exceptional customer experiences, drive profitable growth, and uphold operational excellence.
You will play a key role in team development, store standards, and ensuring omnichannel service
delivery. You will help protect the integrity of the store, team, and brand by adhering to all
company policies and procedures.
Role Responsibilities
- Provide exceptional service. Offering styling advice and product recommendations and
leading by example.
- Delegate tasks effectively and ensure daily tasks are completed to brand standards
- Motivate the team to meet store KPI targets and maintain a positive work environment
- Support with onboarding and training new team members
- Responsible for opening and closing the store, including securing premises, setting up
the tills and completing end of day cash reconciliation.
- Process sales, orders, and refunds efficiently at the tills. Resolve customer issues
confidently and escalate when necessary.
- Support stock replenishment and ensure timely processing of deliveries.
