Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract.
Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's.
Job Description
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Ensure all calls received are answered in a timely and professional manner.
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Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
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Process bookings & cancellations for NDLS Customers
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Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
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Ensure a full understanding of SOP’s and Scripts
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Ensure all agreed operational procedures & scripts are strictly complied with.
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Manage confidential information securely and in line with Records Management and Data Protection Policies
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Lead by example and demonstrate SGS values.
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Maintain and ensure good employee relations.
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Complete daily administration
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Ensure full compliance with the Company’s Code of Integrity & Professional Conduct
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Present a professional image of the company through personal grooming and presentation
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At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures
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Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy
Qualifications
Leaving certificate or equivelent
Additional Information
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Computer literate
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Excellent communication skills – both verbal and written
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Ability to multitask and work under pressure
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Effective interpersonal skills at all levels
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Ability to demonstrate accuracy and attention to detail
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Ability to work under own initiative and as part of a team.
Expected Behaviours-
Integrity, flexibility, working under own initiative
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Professionalism; with the client, contractors and colleagues at all times
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Compliance with SGS policies and procedures
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Team player
