Location: Cork
Department: Claims
Reports To: Head of Claims Strategy & Innovation
Contract Type: 12 Month Fixed Term Contract
We are excited to announce an opportunity for a Claims Product Manager to join our Claims team.
This is a key strategic role responsible for shaping and enhancing our claims solutions, ensuring we continue to deliver an efficient, transparent and member-centric claims experience. The successful candidate will work across teams to drive innovation, lead change initiatives and deliver solutions that improve outcomes for our members, providers and business.
As Claims Product Manager, you will be responsible for developing and executing the claims product strategy, managing the product lifecycle and leading the delivery of enhancements that support business objectives and improve the customer experience. The role requires strong collaboration skills, commercial awareness and a passion for delivering value through innovative solutions.
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Develop and execute the claims product strategy aligned to business objectives.
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Lead the development and enhancement of claims solutions and services.
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Work cross-functionally with Claims, Technology, Risk, Compliance and other business teams.
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Gather and analyse customer feedback, market trends and data insights to inform decision-making.
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Manage and prioritise product backlogs, epics and user stories.
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Define and monitor KPIs to measure product performance and value delivery.
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Drive continuous improvement and innovation across claims processes.
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Ensure claims solutions remain compliant with regulatory and security requirements.
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Minimum of five years' experience in Product Management or a role with similar responsibility.
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Insurance industry experience and/or claims experience would be a distinct advantage.
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Experience managing product backlogs and working in agile environments.
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Strong analytical and problem-solving skills with a data-driven mindset.
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Experience leading projects and influencing stakeholders across multiple teams.
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Excellent communication and stakeholder management capabilities.
This is an excellent opportunity to play a pivotal role in the future development of our claims function, working on initiatives that directly impact our members, providers and business performance while helping shape laya's strategic direction.
Closing Date: 30th of August
