Business Excellence Analyst
Reporting To
Business Excellence Manager
Location
Avoca Head Office / Hybrid
Role Purpose
The Business Excellence Analyst plays a key role in supporting operational performance across the Avoca estate through reporting, analysis, investigation, process improvement and store support.
The role is responsible for producing and analysing operational reports, identifying trends and risks, investigating variances, supporting stores with system and reporting queries, and assisting with the implementation of process improvements that drive efficiency, compliance and profitability.
This is an excellent opportunity for a highly analytical individual looking to develop their career within operations, retail and business improvement. This role is a fixed term contract for 6 months.
Key Responsibilities
Reporting & Analysis
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Produce and distribute weekly and monthly operational reports.
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Analyse stock, waste, labour and operational performance data.
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Investigate variances and identify root causes.
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Support the maintenance and development of reporting dashboards.
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Monitor KPI performance across stores and highlight areas of concern.
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Ensure data accuracy across operational reporting systems.
Stock Control & Inventory Management
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Support the cycle count programme across all locations.
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Analyse stock take results and investigate significant variances.
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Review stock adjustments, write-offs and transfer activity.
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Identify trends relating to shrinkage, waste and stock losses.
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Work with stores to improve stock accuracy and inventory controls.
Operational Excellence
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Support the delivery of business improvement initiatives across the retail, cafe and food production operations.
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Assist in reviewing and improving operational processes.
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Identify opportunities to simplify reporting and reduce manual administration.
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Support implementation of new systems, controls and procedures.
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Assist with operational audits and compliance reviews.
Store Support
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Provide support to store teams on reporting, systems and operational processes.
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Deliver training and guidance on reporting tools and standard operating procedures.
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Assist stores in investigating operational issues and identifying solutions.
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Build strong working relationships with General Managers and operational teams.
Documentation & Process Management
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Create and maintain Standard Operating Procedures (SOPs).
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Ensure operational documentation is accurate and up to date.
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Support the rollout of new operational initiatives and controls.
Skills & Experience
Essential
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Strong analytical and problem-solving skills.
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Advanced Microsoft Excel skills.
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Ability to interpret data and identify trends.
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Excellent attention to detail.
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Strong organisational and time management skills.
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Ability to work independently and manage multiple priorities.
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Strong communication and stakeholder management skills.
Desirable
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Experience in retail, hospitality or multi-site operations.
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Experience with stock control and inventory management.
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Experience creating reports and dashboards.
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Knowledge of EPOS and reporting systems.
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Experience supporting operational improvement projects.
Personal Attributes
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Curious and naturally investigative.
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Process-oriented with a continuous improvement mindset.
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Comfortable challenging existing ways of working.
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Proactive and solution focused.
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Strong attention to detail while maintaining a commercial perspective.
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Team player with a positive and collaborative approach.
What Success Looks Like
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Accurate and timely reporting delivered across the business.
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Improved visibility of operational performance and risks.
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Reduction in stock variances and process inefficiencies.
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Increased compliance with operational controls and procedures.
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Successful delivery of operational improvement initiatives.
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Strong relationships with stores and support functions across the business.
