The Retail IT Support Analyst keeps ARI’s retail technology running smoothly by delivering fast, effective support across systems, devices and end users. The role also drives continuous improvement by supporting projects, managing equipment and documenting business process changes, while deputising for the IT Manager when needed.
Troubleshoot, diagnose, and coordinate resolution of POS, eCommerce, HHT and related hardware/software issues, ensuring stable and secure retail technology performance.
Log, prioritise, track and communicate progress on tickets, escalating effectively to internal specialist teams or external support partners to meet agreed service levels.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience
2+ years of IT support experience, preferably in a retail or customer-facing environment.
Experience supporting POS systems, retail hardware, and end-user systems.
Project Management Experience assisting with or managing small IT projects, particularly in a retail setting – desirable but not essential
We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.
ARI is one of the world’s longest established and experienced global travel retail companies. With expertise in developing business in new and existing markets, ARI owns and manages retail outlets in 27 airports in 14 countries throughout Europe, The Middle East, Asia Pacific, and North America. From opening the world’s first duty free in Shannon Airport in 1947, ARI now employs over 3,500 people worldwide and manages a turnover in excess of €1 billion. ARI is part of the Irish government-owned daa group.
