The primary role will be a focus on the administration and maintenance of all queries in relation to wheelie bins and skips within the Commercial Department.
The main element of the role will consist of:
· Dealing with any queries in relation to commercial wheelie bins and skips.
· Using Mr Binman’s CRM system including specific skips module for the processing and management of skip orders.
· Generating specific reports for customers.
· Operating phones within commercial department.
· Resolving customer or sales rep queries where photos of a “Bin not out”, “Extra Waste on site” or other such problem as encountered by on-road staff requires proof or emailed photos, map screenshots etc.
· Re-ordering of routes as required to increase efficiency as worked on with transport dept.
· Other issues which may arise in an ad hoc manner.
Responsibilities:
· Invoicing of customers through pay per lift in arrears and in advance system.
· Credit note generation.
· New account generation and subsequent contract billing.
· Dealing with queries from customers on skips, bins lifted, missed collections, etc as they arise.
· Liaising with on-road staff, sub-contractors and clients as required.
· Maintaining procedures / office administrative systems in relation to routes, dockets and bin collections.
· Using a variety of software packages – Microsoft Excel, Dataset, email, etc.
· Keeping records on customer volume trends and expectations.
· Maintain a professional and high-quality service-oriented environment at all times.
· Reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
· Monitor the maintenance and updating of customer information on company databases.
· Review and monitor pricing conditions for core products within company guidelines.
· Managing invoicing processes including checking for accuracy and ensuring that invoices meet customer specifications and ensure invoices are printed and dispatched in timely fashion.
· Report, investigate and resolve any billing irregularities.
· Co-ordinate cross training / job rotation within the team to increase competence and flexibility.
· Actively encourage and focus on continual improvement.
Schedule
- Day shift
- 40 hour week
- Monday to Friday with some Saturday work
Job Type: Full-time
Pay: €29,000.00-€32,500.00 per year
Benefits:
- Bike to work scheme
- Company pension
- Employee discount
- On-site parking
Ability to commute/relocate:
- Limerick, County Limerick: reliably commute or plan to relocate before starting work (preferred)
Education:
- Leaving Certificate (preferred)
Work Location: In person
