Front Of House Manager - 4* Grand Hotel Malahide
The Front of House Manager is responsible for strategic leadership of daytime and night-time operations across Front Desk, Day porters, Nights and Night Audit functions. This role ensures exceptional guest experiences, financial accuracy, and operational continuity across all shifts. Ensuring effective communication between the above departments and wider hotel teams.
Key Responsibilities
Day & Night Operations Oversight
- Create an environment which promotes employee morale and encourages each team to have pride in their area and a high level of commitment.
- Co-ordinate with, and support the heads of your departments on staffing, training, checklists, general practices and shift handovers in a structured manner.
- Ensure compliance with hotel SOPs, cash handling procedures, safety protocols, and emergency procedures across all shifts.
Guest Experience Service Excellence
- A presence during busy check-in times to welcome & assist guests and gather feedback.
- Manage hotels reputation, through effective engagement with guests and action on all feedback to relevant department heads.
- Use night audit reports and guest feedback to drive improvements and training requirements.
Financial & Budget Accountability
- Overseeing the night audit postings & billing, ensuring accurate accounting in Opera, rectifying discrepancies, investigating & explaining any corrections.
- Oversee balancing of cash & credit card reconciliations, liaising with accounts.
- Overseeing the monitoring PMs and bedroom bills daily to ensure all accounts are paid as per hotel policies & procedures.
Team Leadership & Development
- Recruit, train, and mentor team members across various shifts. Conduct shift briefings, appraisals, and performance coaching.
- Empower team and ensure coverage via structured shift handovers, and effective communication.
Cross Department Collaboration
- Liaise with Sales, Reservations, F&B, and Kitchen team to coordinate group arrivals, house status, room readiness, and guest flow
Duty Management
- Carry out Duty Management shifts as and when required.
- Carry out any reasonable request by management.
Compliance, Health & Safety
- Guarantee adherence to GDPR, licensing, health & safety, fire protocols, and internal audit controls.
- Lead improvements in procedures, guest feedback platforms, sustainability measures, and departmental SOPs.
- Represent the Rooms Division in leadership planning and strategic meetings.
Perks of joining the team:
We have a very friendly and helpful team and we hope you will fit right into our family. We provide:
- Flexible working conditions
- Complementary Staff parking on site
- Staff recognition Schemes
- Family and Friends discounted rates across the FBD Resorts Group
- Discounted dry cleaning service
