At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.
We are currently seeking an experienced Host to join the team in The Dean Dublin Centre. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!
Key Areas
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Guest Experience & Front Desk Presence
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Reservation & Table Management
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Service Coordination & Communication
Job Purpose
As Host at Sophie's Rooftop Restaurant, you are the first and lasting impression of the guest journey. This role is perfect for someone with a genuine love for people, and an eye for detail. You will greet guests, manage the reservation book, and coordinate seating to ensure smooth and elegant service delivery.
The Host is a vital part of the guest experience, responsible for creating a polished and energetic atmosphere that reflects the standard of The Dean Dublin Centre. Working closely with the restaurant and events teams, you'll be central to delivering both seamless service and warm hospitality.
Key Deliverables
Guest Experience & Front Desk Presence
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Greet guests with charm, energy, and professionalism upon arrival
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Ensure all guests are attended to promptly and personally
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Provide accurate information about menus, dining options, and guest amenities
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Set the tone for a relaxed yet refined dining experience
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Maintain a strong presence at the front of house throughout service
Reservation & Table Management
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Manage bookings, confirmations, and guest requests via OpenTable
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Organise and adjust table plans to maximise efficiency and service flow
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Log special occasions, preferences, and repeat guest information
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Ensure booking data is accurate, up to date, and reflective of business needs
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Answer guest enquiries via phone and email in a timely, professional manner
Service Coordination & Communication
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Act as a central point of communication between reception, floor staff, and management
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Support the Sales & Events team by greeting VIPs and hosting restaurant show rounds
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Respond to OpenTable reviews and guest feedback where appropriate
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Assist the front-of-house team on the floor during peak times or guest transitions
Preferred Experience
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Experience in a host, reservations, or front-of-house role in a restaurant or hotel
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Proficient with OpenTable reservation system
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Fluent in English with excellent written and verbal communication skills
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Engaging personality with a naturally welcoming approach
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High level of personal presentation and professionalism
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Ability to multitask, stay calm under pressure, and remain organised
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Previous experience in a high-end or boutique hospitality environment is a plus
Benefits:
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Global discounted staff room rates across the group
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50% off Food and 25% Beverage across the group
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Accrued Annual Leave with Service
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Friends and Family discount
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Gym Membership Discounts*
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Continual training and development
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Career progression within the Group
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Gratuities *
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Meals on shift
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Bike to work scheme
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Taxsaver for travel
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Refer a friend scheme
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Wellness at work events and access to wellness platform
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Employment Assistance Programme
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Group discounts for cinema tickets, shopping deals etc
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Team appreciation days
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Service recognition
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Regular funfilled activities and gatherings for all teams across the group
Applicable to certain positions
Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group
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