Front Office Manager – Full time
Company Description
Bellinter House Hotel & Spa, located outside Navan on the south bank of the River Boyne, is a magnificent 18th-century Georgian mansion designed by Richard Castle for John Preston. With over 200 years of history, the property offers a retreat from daily life in the heart of the Boyne Valley, just thirty minutes from Dublin City centre.
Job description
We are currently recruiting for a full-time Front Office Manager to join our front desk team and help maintain our high standards of service. We pride ourselves on delivering exceptional guest experiences with warm hospitality and attention to detail. The successful candidate will be a proud ambassador for Bellinter House Hotel & Bathhouse Spa.
Key responsibilities:
· Lead and manage the front desk team, ensuring smooth daily operations.
· Provide outstanding customer service to guests, resolving any issues promptly and professionally.
· Manage check-in and check-out processes efficiently.
· Ensure calls are answered promptly and all emails are responded to daily.
· Train and mentor reception staff, fostering a positive work environment.
· Coordinate with other hotel departments to meet guest needs and expectations.
· Handle reservations, guest enquiries and special requests.
· Ensure compliance with hotel policies and procedures.
· Assist with administrative duties and reporting as needed.
· Ensure all end of shift reports are completed and balanced.
Requirements:
· Proven experience in a management role within a hotel reception or hospitality setting.
· Excellent communication and interpersonal skills.
· Strong leadership and team management abilities.
· Proficient with hotel management software (ideally Rezlynx & Resdiary) and Microsoft Office.
· Ability to remain calm and effective under pressure.
· Flexible schedule, including weekends and holidays.
Job Type: Full-time
Benefits:
· Employee assistance program
· Meals on duty
· On-site parking
· Wellness program
Schedule:
· Monday to Friday
· Weekend availability
Work Location: In person
Pay: From €33,280.00 per year
Benefits:
- Employee assistance program
- On-site parking
- Wellness program
Work Location: In person
