We have a fantastic opportunity for an experienced Receptionist to join the front office team at the Kilkenny River Court Hotel. Candidates must be available to work a combination of early, evening, midweek and weekend shifts.
Experience:
The ideal candidate will be a team player with excellent communication skills, both verbal and written, along with one-years' previous hotel front office experience.
Must reside in Ireland.
Responsibilities:
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Review guest requests prior to arrival and ensure same are communicated to the relevant departments.
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Greet guests upon arrival and anticipate any assistance that may be required.
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Answer and direct calls through a switchboard to the agreed standard.
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Perform check-in, check-out, cash management tasks and account management.
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Manage online and phone reservations when required.
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Ensure allocations are complete as per guest requests and yield maximisation.
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Maximise room occupancy at best rates.
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Use up-selling techniques to promote hotel services and facilities.
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Action guest requests promptly and efficiently.
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Promptly action and report all complaints and issues as they arise in an efficient and effective manner, escalating the issue as appropriate.
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To ensure all security procedures are adhered to with regards to guest's belongings such as luggage, storage, or deliveries.
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To ensure all security procedures are adhered to with regards to cash management and safe management.
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Ensure that all monies are accounted for e.g. floats counted at beginning and end of shift, suitable change, all cash balanced and correct floats are returned.
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To ensure that accurate profile and billing procedures are adhered to at all times.
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Attend departmental training and meetings as required.
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Comply with service, uniform, and personal appearance standards.
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Have a flexible attitude to working days and shifts in accordance with the departmental rota.
In return we offer excellent employee benefits including:
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Hotel B&B discounts across the group.
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20% discount on bar & restaurant food in a sister property.
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Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply)
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Promotion of bike to work scheme and other commuting to work incentives.
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Meals during shifts.
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Free onsite tea/coffee.
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Opportunities for career progression.
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Employee of the Month and Employee of the Year.
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Employee referral bonus (T&C's applies).
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If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
