The Cork International Hotel is seeking to recruit a Full-Time Receptionist to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you.
This is an opportunity to begin or recommence your career with a hotel group where learning and development, internal promotion are key to how we work.
The main duties will include:
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Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP's
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Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures
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Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines
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Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities
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Be thoroughly familiar with all company selling procedures and promotions
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Correctly post all pay-in vouchers from all departments
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Record all cash received
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Ensure the security of all property and cash
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Receive and record guests' valuables for safety deposits and issue receipts
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Be aware of hotel room availability at all times
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Check and ensure the correctness of float
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Wear uniform provided by the company
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Maintain the highest level of personal and work cleanliness and hygiene
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Adhere to the company's Code of Conduct
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Ensure work areas are kept clean, safe and tidy at all times
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Control the security of company's stock and property
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Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc
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Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards
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Carry out any reasonable request made by Management and hotel guests to the best of their ability
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Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis
- Carry out the function of Reservations Coordinator if required
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Comply with any reasonable request by the Front Office Manager or Management
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Make themselves available for training and communication meetings for which advance notice will normally be given
The ideal candidate:
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Previous experience in a guest facing role preferably in a hotel
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Good communication and IT skills
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Have a passion for delivering excellent customer service
BENEFITS
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Competitive rate of pay
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Relocation Assistance
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Access to our Company Pension Scheme
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Death in Service Benefit
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Employee referral bonus
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Friends & Family discounts across our restaurants
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Special rates in our hotel accommodation
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Paid internal and external training days
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Access to Trained Mental Health First Aiders
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Team Member Social & Wellbeing Events
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Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
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Meals on Duty
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Assistance with Leap Cards
