Apleona is one of Ireland's leading facilities management providers. We currently have an opening for an experienced Contract Manager based in Dublin
Working pattern: Monday -Friday basis
Main duties and responsibilities
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Oversee the delivery of Soft and Hard FM services across multi-site operations
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Ensure consistent delivery of services in line with agreed SLAs, KPIs, and contractual requirements.
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Conduct regular site visits and audits to ensure operational performance, quality standards, and health & safety compliance.
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Implement best practice processes, service innovations, and continuous improvement initiatives across all contracts.
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Coordinate planned and reactive maintenance activities, ensuring minimal disruption to client operations.
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Hold full P&L responsibility for assigned contracts, ensuring financial performance, margin improvement, and cost control.
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Act as the escalation point of contact for clients, maintaining strong, transparent, and collaborative relationships.
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Lead regular client meetings and performance reviews, presenting service updates, KPIs, and improvement plans.
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Respond proactively to client issues, implementing corrective actions to ensure service excellence and retention.
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Understand client business needs and tailor service delivery to support their operational requirements.
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Lead and develop multi-disciplinary on-site teams, promoting engagement, accountability, and high performance.
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Conduct regular team briefings, training sessions, toolbox talks, and performance reviews.
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Support recruitment, onboarding, and ongoing development of staff across your portfolio.
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Maintain strong communication channels with FMs and team leaders to ensure smooth day-to-day operations.
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Ensure all work activities comply with company HSEQ standards, statutory requirements, and industry best practice.
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Maintain up-to-date risk assessments, method statements, SOPs, and site documentation.
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Lead by example in promoting safe working practices and supporting company safety initiatives.
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Investigate incidents, produce corrective action plans, and ensure follow through on improvements.
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Prepare monthly operational and financial performance reports for senior management and clients.
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Maintain accurate records, logs, and documentation related to service delivery and compliance.
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Ensure timely submission of reports, audits, purchase orders, and contract documentation.
Qualifications and experience
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Minimum 8+ years' experience in Facilities Management or a similar contract leadership role.
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Preferable 3+years in a support technical role
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Preferable - Member of the BIFM/IWFM
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Proven experience managing multi-site or complex FM contracts.
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Excellent communication, interpersonal, and client-facing skills.
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Experienced in managing multi-disciplinary teams and driving operational improvements.
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Strong understanding of health, safety, and statutory compliance within FM environments.
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Proficiency in MS Office; experience with CAFM/CMMS systems is an advantage.
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Strong problem-solving ability and a proactive, results-driven mindset.
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Professional, confident, and capable of influencing stakeholders and colleagues at all levels.
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Flexible, organised, and able to thrive in a fast-paced, multi-site environment
We welcome all applications for candidates who have the above skillset!
