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Job Type: Permanent
Location: Letterkenny, Co. Donegal; Onsite
Hours of Work: 8 hour rotation between 8am and 6pm.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
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Delivering Real Service Impact – Your work ensures efficient support across phone, email, and digital channels making certain that customers receive the help they need quickly, contributing directly to smooth operations and a positive overall service experience.
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Developing Strong Professional Skills – Working across call-centre, service-centre and administrative functions will help you build valuable communication, problem‑solving, and organisational abilities that are essential in any modern service environment.
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Being a part of a Collaborative Team – Join a collaborative team of over 100 professional team members, where knowledge-sharing and mentorship helps you learn, thrive and succeed every day.
The Role
TCS is looking for motivated and customer-focused professionals to join our growing Life & Pensions operation. This is far more than a traditional customer service role. You will develop as a professional and become a trusted point of contact for customers while developing expertise across Life & Pensions products, operational processes and regulatory requirements. No two days are the same, with responsibilities spanning customer support, case management, policy servicing, operational administration and problem resolution.
You'll have the opportunity to build valuable financial services experience, deepen your product knowledge and play an important role in delivering positive customer outcomes. Working as part of a collaborative and supportive team, you'll gain exposure to a wide variety of customer journeys while developing skills that can open doors to future career opportunities across operations, quality, risk and financial services.
Whether supporting a customer with an important life event, helping resolve a complex query or improving internal processes, your work will make a meaningful difference every day.
In this role, you will join a collaborative team of professionals dedicated to delivering exceptional customer experiences and operational excellence. You'll have the opportunity to develop valuable expertise in Life & Pensions products, processes and systems while contributing to meaningful customer outcomes. This position is scheduled as an 8-hour shift, typically between 08:00 AM and 6:00 PM, Monday to Friday.
Your responsibilities:
- Become a trusted expert in Life & Pensions products, services and processes, developing the knowledge needed to confidently support customers across a wide range of enquiries.
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Deliver exceptional customer experiences by handling complex enquiries across phone, email and digital channels with professionalism, empathy and efficiency.
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Take ownership of customer requests from initial contact through to resolution, ensuring positive outcomes and a seamless customer journey.
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Investigate customer queries, identify solutions and resolve issues in a timely and accurate manner.
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Support customers with policy servicing, account maintenance, financial transactions and administrative requests.
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Build strong relationships with customers by providing clear guidance, support and expert product knowledge.
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Work across multiple systems and technologies to manage customer interactions, process transactions and maintain accurate records.
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Develop a strong understanding of regulatory requirements and ensure all activities are completed in line with company policies and industry standards.
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Identify opportunities to improve processes, enhance customer experiences and contribute to operational excellence.
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Collaborate with colleagues and stakeholders to deliver high-quality outcomes and support the success of the wider operation.
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Strive for first-contact resolution wherever possible, taking ownership and accountability for customer needs.
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Monitor and manage work queues, case volumes and priority tasks to ensure service level commitments are achieved.
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Support business initiatives, process improvements and operational change activities as the organisation continues to grow.
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Use feedback, training and development opportunities to continuously enhance your skills and knowledge.
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Contribute to a positive, collaborative and high-performing team culture where customer outcomes are at the heart of everything we do.
What Makes This Role Exciting-
Gain valuable experience within a regulated Life & Pensions environment.
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Develop specialist knowledge across insurance, investments and retirement products.
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Build expertise in customer service, operations, problem-solving and financial services.
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Work on a variety of customer journeys and business processes, ensuring no two days are the same.
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Join a supportive team with opportunities for learning, professional development and career progression.
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Make a real difference by helping customers navigate important financial decisions and life events.
Your Profile-
Education (Qualifications): Ideally qualified to Leaving Certificate Ordinary Level or equivalent. Any relevant customer services qualifications or financial services qualifications would be an advantage although not essential;
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Knowledge & Experience: Ideally would have previous experience within a customer-facing environment and an ability to work efficiently and accurately in applying product and systems knowledge across a wide range of queries to carry out processing tasks;
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Strong Communication Skills: A confident, professional telephone manner and ability to effectively execute on the above duties; displaying clear and concise communication skills;
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Analytical Skills: Possess a good understanding of MS Excel and Word and an appetite to learn and effectively navigate multiple computer systems and other technologies. An ability to assimilate new information quickly and to be flexible and adaptable to change as well as to identify, support and drive improvement opportunities;
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Interpersonal Skills: Must possess and demonstrate a helpful, can-do and service-oriented outlook, with the ability to work under pressure and meet tight deadlines in a team environment, being discreet when dealing with confidential information. Must be self-motivated, proactive going beyond the call of duty, have a keen eye for detail, be result-oriented and have an ability to stay calm under pressure and in uncertainty; and
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People Skills: A proven track record of being a strong team player with a positive experience within a customer-facing environment in the Financial Service sector.
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Flexible and Willing to Learn: Must be flexible, as this role will require supporting different areas of our business upon request depending on business needs and a willingness to undergo professional and relevant job specific qualifications and compliance with the annual mandatory compliance training regime.
Desirable skills/knowledge/experience:
- Understanding of Life & Pensions Products - Awareness of common policy types (life cover, pensions, protection products) and basic terminology.
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Financial Services Awareness - Interest in or exposure to the broader financial services sector, including compliance and regulatory environments.
- Good Numerical Ability - Comfort working with figures, premiums, dates, and policy values.
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Proficiency with CRM or Administration Systems - Experience using customer databases, case‑management systems, or financial services platforms.
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Conflict Resolution Skills - Ability to remain calm and professional when dealing with frustrated or vulnerable customers.
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Data Protection Awareness - Understanding the importance of confidentiality and GDPR principles.
Good to have:
- APA or QFA designation with LIA or Institute of Bankers
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Consumer Protection Code Experience.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at
[email protected] if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us
at [email protected] with the subject line: “Adjustment Request” to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to
[email protected] to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now. 