TJ O' Mahony Prosperous, Downing's North, Prosperous, Co. Kildare, W91 DA3A, part of HPC Sales Ltd., Irelands' leading Builders Providers and Home Improvement/DIY Store, is looking for a full-time, Permanent,
Trade Counter Manager to join our Team
Job Purpose: This is an exciting opportunity for someone who thrives on leading people, delivering outstanding customer service and driving sales performance. You'll play a key role in developing the Trade Counter team, growing our trade customer base and ensuring the department operates to the highest standards every day.
Duties and Responsibilities:
Manage all aspects of the department, buying/stock levels/margin.
Achieve sales and margin targets.
Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations and ensure a maximum level of sales and margin.
Dealing with the day-to-day sales transactions.
Maintaining high standards of customer care within the Branch, ensuring all customers are dealt with in an efficient and effective manner.
Offer alternative products, up-sell where possible, promote key brands and cross brand sales.
Ensure staff are appropriately trained to deal with customers.
Carry out regular stock checks.
Use of the IT software system.
Monitor customer orders and deliveries.
Keep customers updated on orders and deliveries.
Stay updated with product knowledge, branch costs and targets.
Adhere to health and safety rules and regulations.
Any other reasonable duties which may arise.
Requirements:
Previous customer facing experience in a trade and retail environment.
Must be extremely customer focused and results driven.
Maintaining professional merchandising standards, including ensuring correct labelling, pricing and complementary product placements.
Excellent communication and interpersonal skills.
IT Proficiency.
Motivated with the ability to work on own initiative.
Lead, motivate and develop the Trade Counter team to deliver exceptional customer service.
Drive sales growth, profitability and margin performance while achieving monthly sales targets.
Build and strengthen relationships with existing trade customers while identifying opportunities to win new business.
Ensure pricing, quotations and customer enquiries are handled accurately and professionally.
Work closely with the transport team and warehouse team to ensure customer deliveries are organised efficiently.
Manage stock availability, stock control, supplier returns and minimise dormant stock.
Monitor key performance indicators, identify trends and take ownership to implement actions to improve results.
Maintain excellent merchandising, housekeeping and Health & Safety standards throughout the department.
Manage staff rotas, holidays, attendance and performance, creating a positive, high-performing team culture.
Support the Branch Manager in delivering branch objectives and continuous improvement initiatives.
Benefits:
Bonus
Employee Discount
On-Site Parking
Hours: 40 hours per week (Monday - Saturday)
Job Type: Permanent
HPC Sales Ltd. is an equal opportunities employer.
