Job Description: Credit Controller
Location: Ballyhaunis, Co. Mayo
Reporting to: Management Accountant
Contract Type: Full- time/Specified Purpose Contract
About Us:
Homecare Medical is a fast growing industry leading Company and trusted partner in care. We specialise in the provision of a comprehensive range of healthcare products and services that allow our customer base to be cared for at home. We are dedicated to delivering exceptional customer service through our customer centric mentality that prioritises efficiency and accuracy. Our Finance and Accounts operations are at the heart of everything we do, and we are currently seeking to recruit a proactive, experienced and collaborative Credit Controller. As Credit Controller you will work at our Company headquarters in Ballyhaunis while assisting our multidisciplinary teams in driving operational excellence and success across multiple job sites.
Job Summary:
We are currently seeking a driven and detail-oriented Credit Controller to join our dynamic finance team for a temporary contract. In this role, you will take ownership of our debt collection processes, manage the sales ledger, and ensure healthy cash flow while maintaining positive client relationships
The successful candidate will work alongside a team of 4 other experienced finance professionals and play a central role in safeguarding our financial health. You will actively manage accounts receivable, reduce aged debt, and resolve billing queries efficiently, acting as a vital link between our sales, finance, and customer base while maintaining a strong focus on quality and customer focus.
Key Responsibilities:
· Provide excellent customer service.
· Daily bank reconciliations and investigate/resolve discrepancies.
· Collaborate with other departments frequently to address customer account related queries.
· Creation of new customer accounts.
· Build and maintain effective key customer relationships through regular contact.
· Track and record all customer contacts and interactions utilising CRM.
· Proactively liaise and engage regularly with customers regarding payments.
· Assess Customer creditworthiness utilising financial data and credit reports.
· Identify potential bad debt risk and escalate as necessary.
· Support the provision and write off process, where required.
· Deal with account queries by phone, email and manage multiple inboxes in a timely manner.
· Oversee and manage customer billing process from end to end.
· Prepare customer remittance and accurately post payments to the Sage system.
· Month end and year end billing utilising Sage and Assetpal.
· Perform ad hoc duties as assigned.
Skills and Experience required:
· Negotiation: Ability to secure customer commitments, and establish realistic payment plans while preserving customer relationships.
· Communication: Excellent verbal and written skills for professional correspondence via phone, email, and formal letters.
· Analytical Capability: Competence in reviewing debtor ledgers, aging reports, and assessing customer credit risk.
· IT, Software and Systems Proficiency: Experience using Sage, Fresh Desk and CRM is a distinct advantage but no essential.
· Attention to Detail: Precision in processing cash allocations, raising credit notes, and logging customer interactions.
· Problem-Solving: Aptitude for investigating root causes behind invoice queries and ledger discrepancies.
· Work History: Minimum of 2 years of proven hands-on experience in a dedicated credit control, accounts receivable, or finance operations role.
· Education: Finance/Commerce or related field Diploma/Degree as a baseline and a relevant qualification or progress toward a credential from a professional body (such as the Irish Institute of Credit Management or CICM) is considered a strong advantage.
What we offer you:
At Homecare Medical, we are focused on delivering complete customer solutions to complex problems in the healthcare space, and we are just getting started.
We believe in innovation, proactivity, and giving our team members the tools to take their careers to the next level. When you join us, you are joining a fast-paced environment that encourages collaboration, offers professional development opportunities, and recognises your successes.
If you are passionate about making a difference and want to make a tangible impact, this is the place for you.
Some of the benefits we offer our employees include:
- Competitive basic salaries
- Company pension scheme with direct access to a qualified financial advisor
- Life Assurance
- Employee EAP
- Access to Digital GP and Best Doctor
- Hybrid work model
- Employee Discount
- Generous employee leave entitlements
- Progression and development opportunities
- Regular Social events
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- Employee discount
- On-site parking
- Sick pay
- Work from home
Work Location: Hybrid remote in Ballyhaunis, County Mayo
