At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
We are currently recruiting for the role of Thermal Supervisor to join our Thermal Rooftop team.
Duties and Responsibilities of the Role:
Ensure the thermal area meets the highest standards of cleanliness, hygiene, and ambiance
Assist the Thermal Manager with training and motivation of team to provide excellent service
Help to foster a positive and collaborative team environment
Assist with scheduling of thermal area services to accommodate guest preferences and maintain optimal occupancy
Address guest concerns and inquiries promptly, ensuring a positive and memorable experience
Monitor and maintain equipment in the thermal area to ensure safety and functionality
Collaborate with the maintenance team to address any repairs or issues promptly
Assist Thermal Manager in the implementation and enforcement of Thermal policies and procedures to ensure smooth operations
In conjunction with Thermal Manager, check inventory of supplies for the thermal area, including towels, robes, and amenities
Ensure an adequate supply of necessary items
Provide cover for Thermal Manager and assist with rosters when required
Enforce safety protocols and standards in the thermal area, ensuring compliance with health and safety regulations
Conduct regular inspections to identify and address potential hazards
Provide ongoing training to thermal area staff on service standards, product knowledge, and safety procedures
Requirements for the role:
Minimum 2 year experience in a supervisory role within a spa or wellness facility
Strong supervisory and communication skills
Knowledge of thermal area operations, including sauna, steam room, and hot tub maintenance
Excellent customer service and problem-solving skills
Ability to work a flexible schedule, including weekends and holidays
Benefits: uniform/free meal on duty/employee stay programme rates/free parking at hotel/online training modules
