Insurance Advisor

FBD Insurance (Mullingar)
Mullingar, County Westmeath

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Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
Customer service
Microsoft Office
Leaving certificate
Organisational skills
Communication skills

Full job description

Job overview:

The primary function of the Insurance Advisor is to deliver excellent and efficient customer service that drives increased sales and business retention

Job Responsibilities:

Working closely with and reporting to a Team Leader and Support Manager, you will be results focused and your key responsibilities will include:

Provision of a high standard of service to our existing and new customers ensuring that the experience that they receive will be to the required level and in keeping with FBD’s customer care ethos
Delivery on agreed targets for new business and retention through the use of selling and retention skills
Execution of policy amendments in an efficient manner ensuring that all aspects of our service provision is meeting customer expectation
Optimising opportunities for cross selling, to generate referrals while engaging with customers to maximize the business growth opportunities within other channels/business units
Handling a requisite volume of calls efficiently ensuring that our call answering objectives are achieved for both the customer and organization
Working closely with team colleagues to collectively achieve overall targets set
Ensuring all systems and procedures as lady down by the Company are complied with
Accruing and maintaining comprehensive up to date knowledge and information of the Company’s Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate
Carrying out such duties as management may require from time to time.

Education:

Leaving Certificate or equivalent and/or a relevant third level qualification.

Competencies:

Customer focused
Excellent communication & organisational skills
Previous sales or customer service experience
Proactive, energetic approach and positive outlook
Proficient in MS Office Suite- MS Word, Excel, Powerpoint

MCC:

Develop and maintain customer relationships
Ambitious
Target driven & results orientated
Problem solving
Influencing and negotiation

Footer:

This role sits within the pay grade A of the Commercial Department.

FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.

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