The Title-Technical Systems Specialist
Location-Dublin 12
The Role-
Our client relies on their IT systems to help the business reach and succeed with consumers all over the country.
We are seeking a Technical Systems Specialist that will support the delivery, maintenance, and continuous improvement of the business systems and applications.
This role requires a strong technical background, the ability to support software development activities, and assist with helpdesk escalations.
The successful candidate will work closely with internal teams, external partners, to ensure high quality system performance and project delivery.
Systems and Application
- Support integrations, API based services, and cloud hosted applications
- Work with third party development partners on requirements, documentation, testing, and release preparation
- Assist with version control, code reviews, and system documentation
- Develop internal tools or utilities to improve operational efficiency
Helpdesk Escalations and Technical Support
- Serve as an escalation point for complex systems, software, and workflow issues
- Provide hands on troubleshooting and root cause analysis for application related incidents
- Support the helpdesk team during peak periods and critical incidents
- Collaborate with developers and vendors to resolve defects and system errors
- Assist internal and external users during planned updates or system rollouts
Project Delivery and Governance
- Deliver technology and software projects using structured project management approaches
- Capture requirements, define project scope, and document business processes
- Coordinate with internal stakeholders, external suppliers, and business teams
- Monitor project risks, progress, and communication activities
- Support change management and adoption of new features or systems
Software Quality Assurance
- Carry out functional, regression, and integration testing
- Log issues with clarity, prioritise them appropriately, and follow through to closure
- Support user acceptance testing and gather feedback from business users
- Maintain test plans, acceptance criteria, and quality documentation
Artificial Intelligence and Automation
- Use AI tools to support documentation, analysis, troubleshooting, and development tasks
- Identify opportunities for AI driven automation within business systems and support processes
- Assist staff in the safe and effective use of AI technologies
- Contribute to AI related initiatives across internal systems and operational workflows
A relevant third level degree in IT, Computer Science, or a related field.
- 2-3 years’ experience in a software, systems, or application focused IT role
- Strong troubleshooting and problem-solving ability
- Experience with system integrations and APIs
- Understanding of the software development lifecycle and release management
- Experience supporting or maintaining business applications
- Strong communication skills and ability to work with both technical and non-technical users
- Ability to manage workload across development, support, and project activities
- Experience working with third party development partners
Preferred Qualifications and Experience
- PRINCE2, Agile, Scrum, or similar project management certification
- Experience with modern CRM Systems (Salesforce, MS Dynamics, others)
- Experience with scripting, automation, data workflows, and minor feature enhancements
- Practical experience using AI tools for automation, analysis, or workflow improvement
- 26 days holidays with the option to purchase additional holiday days
- Defined contribution Pension Scheme
- PCP Staff Vehicle Purchase Scheme
- Free lunch provided with canteen facilities
- Comprehensive learning and development opportunities and support for further education
- Option of remote working one day per week
- Employee Assistance Programme
Our Talent Management solutions are people-led and expertise-driven. We understand the importance of people within a business and work closely with our clients to ensure that their people solutions bring their business strategies to life.
Our offering is different. The future of work is demanding a flexible and quality-driven model and we have created solutions that not only facilitate flexibility but actually foster agility, innovation and most importantly results.
We have a community of experienced, qualified and skilled professionals who we match to client assignments focussing not only on relevant skills but also on our value-added services.
We are part of the global HR-Path network, with partner companies who specialise in HR, Business & Technology Consulting, bringing in-depth knowledge of regulatory changes, evolving market trends and technology breakthroughs across our international network.
