We are hiring Customer Service Representatives in Athlone Co. Westmeath.
Role:To be responsible for dealing with customer requests and queries with regard to amendments to Home and Car insurance policies.
Key Areas of Responsibility:
- To handle both inbound and outbound calls for customers within an agreed timeframe and service level.
- Process amendments for clients for both Home and Car and adhere to Underwriting and Compliance criteria and company policies and procedures.
- Handle inbound Arrears & Collections queries throughout the day.
- Administer post, email and issue documentation on a daily basis and ensure replies are issued to customers accurately and in a professional manner.
- Achieve all targets set out for the department on a daily and monthly basis.
- Liaise directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate to ensure problems solved within an agreed timescale.
- Assist with other projects/departments as required.
- Responsible for continuous improvements to existing processes and procedures; identify re-occuring issues/queries with the aim to resolve permanently through training, communication and problem solving skills.
Essential Requirements
- Leaving Certificate or equivalent
- Competent in Microsoft Word and Outlook.
- Ability to work on your own and as part of a team.
- Ability to ensure that excellent Customer Service standards are maintained at all times.
- Time Management and attention to detail.
- Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.
- Excellent verbal and written English, with a professional, confident phone manner and effective interpersonal communication skills.
- Execution and “can do” attitude.
- A willingness to undertake Insurance exams.
Desirable Requirements
- Conscientious & professional.
- Proven track record working within the Financial Services industry.
Benefits:
- TOIL (Time off in Lieu)
- Free on-site parking
- Company Pension
- Employee Discount
- Career development/progression
- Study Leave
- Monthly/Quarterly incentives
- Generous Annual Leave entitlement (including Birthday Leave)
- Paid Sick leave
- Smart casual dress code
- Employee assistance program
- Company events
- Sports and social club
- Wellness program
Job Types: Full-time, Permanent
Pay: From €27,592.50 per year
Education:
- Leaving Certificate (preferred)
Work Location: In person
