Hollyfort, a private company specialising in public works for Government Bodies, including Healthcare and County Councils, is expanding! We're seeking multiple Maintenance Technicians to join our growing team to work on exciting projects throughout Dublin and Leinster.
We are currently seeking a highly organised and proactive Service Desk Agent to join our growing team.
Key Responsibilities
- Act as the first point of contact for clients, technicians, suppliers and visitors via telephone and email.
- Manage the company inbox, ensuring enquiries are responded to promptly or directed to the appropriate team.
- Log service requests, reactive maintenance calls, quotations and jobs accurately within company systems.
- Coordinate and monitor job progression, ensuring information is updated and communicated effectively.
- Maintain trackers, reports and databases through accurate data entry and administration.
- Assist with the setup and administration of projects, including recording opportunities on the Sales Master List and progressing projects through the appropriate stages.
- Support the onboarding process by providing introductory system and administrative training to new technicians where required.
- Maintain organised digital records and documentation, including scanning, filing and archiving information in accordance with company procedures.
- Assist in the administration of quality, compliance and continuous improvement processes, ensuring records, actions and supporting documentation are maintained accurately.
- Support customer experience initiatives by coordinating service feedback, maintaining records and identifying opportunities to enhance service delivery.
- Compile operational updates, customer acknowledgements, service highlights and team communications to support employee engagement and promote a culture of recognition.
- Prepare reports, summaries and management information as required.
- Build positive relationships with clients by providing professional support and guidance throughout the service process.
- Undertake ad hoc administrative and operational duties as required to support the wider business.
Requirements:
- Previous experience in a customer service, service desk, administration or coordination role.
- Excellent communication skills with a professional telephone manner.
- Strong organisational and time-management abilities.
- Proficiency in Microsoft Office, particularly Excel.
- High attention to detail and accuracy.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- A proactive approach to problem-solving and continuous improvement.
Benefits:
- Company pension
- Employee assistance program
- On-site parking
Work Location: In person
